Infos - Careers | Cogeco Corporate

In accordance with established procedures, policies, code of ethics and available resources, the incumbent is responsible for the proactive and timely collection of delinquent accounts and the effective application of the credit and collections treatments managed through the Collection Department for all Ontario systems.

KEY RESPONSIBILITIES

Makes routine outbound/inbound telephone calls to delinquent customers using auto dialer or dialling manually. Asks for payment commitment of outstanding balance and negotiates with the customer to obtain total amount due. Works with customer to determine solutions to resolve delinquency.
Review, analyze, and determines course of action to resolve delinquent status.
Investigate discrepancies on accounts and details proposed actions, promises, proposals with follow-up dates duly noted and followed to manage credit exposure.
Ensures account information is current and executes follow up to confirm pay arrangements are respected.
Approves/denies and recommends payment arrangement requests generated by all customer contact channels that fall outside policy.
May deactivate/suspend/activate equipment.
Assumes all other tasks and duties as related to Credit and Collection as per business needs, agents may be asked to cross train for additional skills to assist teams with back up if needed. The expectation of this position is agents are flexible and able to balance multiple skills at the same time maintaining their expected key performance indicators.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer and company needs.

ACADEMIC TRAINING

College Diploma or equivalent education & experience required.

WORK EXPERIENCE

2 – 3 years relevant experience in customer service and/or collections/credit environment where you were required to “own” and “work” accounts to ensure payment.
Previous experience and knowledge of using auto dialer.
Proficient with Microsoft Office (Excel, Outlook, Word) and Windows environment. Proficiency in Access and other computer application is an asset.
Sound knowledge of accounting principles and procedures.
Prior experience and knowledge of ITC other Collection systems preferred.

SPECIFIC COMPETENCIES

Excellent communication skills (written and verbal). Bilingualism (E/F) is an asset.
Strong interpersonal skills with a winning customer service attitude, professional demeanour and phone etiquette.
Politely assertive, thrives on negotiation and customer interaction.
Superior judgement and problem-solving skills.
Proficient in using dialer system.
Results oriented and excels in bringing in payments.
Excellent organization skills – with ability to handle a large volume of accounts in a fast-paced deadline oriented environment.
Strong organizational and analytical skills. Detailed oriented and able to analyze and troubleshoot account issues.
Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work
Team player and “can do” positive attitude. Open to change with a learning attitude towards work.
General understanding of broadband, telecom, cable and internet industries is an asset.
Flexibility to work extended hours and Saturdays as required.
Flexibility required with respect to hours of work as business needs change.

PHYSICAL DEMANDS AND VISUAL ACUITY

Apply now by email: careers@cogeco.com

Digital Services Technician

LOCATION : Burlington

(1) Full Time Position

SUMMARY

In accordance with established procedures, policies, standards and available tools, the incumbent is responsible for day to day support, evaluation of new digital services, features, implementation, and Quality Control of the DVC/SEP-48 and VOD platforms as well as User Acceptance Testing on new Technology and devices used on Cogeco Digital Network. As well as monitor and report on the DVC network and services that reside on this network using tools such as Ineoquest, Volicon and RSAM monitoring platforms.

KEY RESPONSIBILITIES

Investigates, troubleshoots and corrects hardware and software problems with the DAC6000, RPD, OM, RADD, VOD Servers, SDV Servers, SEP-48 and Device Managers. Provides technical assistance on all the platforms.
Performs technical evaluations of new products and equipment, and prepares reports and recommendations on results.
Participates in the planning and implementation of special projects where coordination is required between Technical Operations, Engineering, Customer Care and IT.
Assists with all new launches and swaps of addressable equipment.
Provides support on special projects relating to headends, as required.
Co-ordinates and schedules changes with Marketing and Engineering , including operational changes to pay TV, PPV, two-way decoders, as well as channel lineups on DVC, VOD and addressable controllers. Prepares detailed plans for remote systems pertaining to those changes including node split activity and QAM adds moves and or changes.
Coordinates with other Cable MSOs, as required, to support DVC, VOD and addressable functions or product signals.
Performs routine system checks on DVC, VOD and addressable controllers. Maintains file backups of controllers and performs file restores to these devices when required. This also includes making adjustments on SEP-48 equipment deployed in headends.
Performs restoration and software upgrades to DVC equipment in Disaster Recovery site to ensure these units are kept up to standard.
Plans and coordinates the procedures for DVC, VOD, addressable implementation, and quality control throughout the headends and systems.
Develops and maintains operating procedures and technical documentation pertaining to Cogeco’s DVC, VOD and addressable controllers.
Coordinates time changes relating to DVC, VOD and addressable equipment for all headends.
Sources and maintains inventory of critical parts used for equipment repairs and completes paperwork and record keeping associated with equipment and system maintenance.
Performs other duties and/or projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College diploma in Electronics, Electronics Engineering or relevant discipline
Formal CATV, Telecommunications or related technical training.
A+ PC Certification is preferred and completion of the Society of Cable Television Engineers endorsed NCTI Broadband Service Technician certification, is preferred.

WORK EXPERIENCE

10 + years experience in the Technical Operations and Maintenance of CATV-Telecommunications Systems. In depth understanding of Broadband, Cable, Telecommunications or Internet industries and technology preferred.
Previous RF Network and/or Digital Platform maintenance and telephony experience preferred.

SPECIFIC COMPETENCIES

Detailed knowledge of, and ability to diagnose faults and take corrective action TCP/IP and Cisco Routers, Digital Video networks and associated equipment, UNIX/Linux, VOD equipment and processes.
Basic PC skills including ability to work proficiently with a keyboard, and to handle MS Word, Excel, PowerPoint, and Visio files.
Knowledge on such applications as Ineoquest, Volicon and RSAM platforms is preferred.
Knowledge of Perl and/or ASP Scripting is an asset.
Mechanical aptitude to perform equipment repairs preferred.
Demonstrated teamwork skills.
Exceptional organizational skills.
Solid interpersonal skills with a winning customer service attitude and high level of professionalism when dealing with problems and complaints from internal or external customers. The ability to resolve conflicting points of view to ensure satisfactory outcomes are achieved.
Demonstrated ability to manage projects, including the development of comprehensive plans, coordination of the work of others, coaching others using a “do with” approach, resolving conflicts, and ensuring materials and processes are organized.
Demonstrated ability to solve complex problems by using consensus decision making while considering the overall impact of decisions on the organization and its customers.
Self motivated with the ability to take initiative in identifying and resolving problems independently.
Monitors own work for quality. Ability to apply quality measurement methods is preferred.
Demonstrated ability to exercise judgment and use discretion with highly confidential materials.
Valid Class G Ontario Driver’s License
Must be available for emergency call out on a stand-by basis and carry a pager. Occasional travel to other locations may be required.

PHYSICAL DEMANDS AND VISUAL ACUITY

Must occasionally lift boxes of equipment and parts to 30 kg. Installs cable around equipment racks.
Physical Environment: Works on electronic equipment in Computer Room and Head End facilities

Apply now by email: careers@cogeco.com

Planner, Permit Design, Network Services

LOCATION : Burlington/Niagara

(1) Full Time Position

SUMMARY

In accordance with: Cogeco’s Construction and Drawing Design Standards; Approving Authorities’ regulations and requirements; applicable laws, codes and regulations (specifically Ontario Regulation 22-04); and terms and conditions of contractual agreements; the incumbent is responsible for overseeing the creation of detailed design drawings and obtaining consent from the Approving Authorities for the construction of Cogeco’s hybrid fibre/coaxial plant. The Network Planner/Designer is accountable for the assignment, management, and verification of design work to and from P. Eng. Design houses; ensuring accuracy and compliance of detailed designs. In addition the Planner/Designer is responsible to compile, submit and actively follow though on obtaining permits and required consents from: Hydro; Municipalities; Rail, Road, Waterway and Pipeline Authorities; Bell; commercial building owners; and, private property owners (“Approving Authorities”).

KEY RESPONSIBILITIES

Award design projects to Cogeco approved P. Eng houses; managing accuracy and the completion of detailed design drawings within required time frames.
Accompany P. Eng houses on site survey for all projects awarded to identity best route, method of installation and document plant found non-complaint with standards, codes, standards and regulations.
Ensure accuracy of detailed design drawings produced by P. Eng. house by reviewing for compliance to applicable standards, requirements, laws, codes and regulations and utility best construction practices.
Create and submit permit packages to Approving Authorities; meeting to review P. Eng. design drawing with them and accompanying them on field site visits to inspect the as requested.
Regularly follow-up with Approving Authorities to ensure timely approval of submitted permit requests; resolving conflicts and removing roadblocks standing in way of obtaining said approvals.
Meet on site with building owners and managers to negotiate access agreements to obtain rights to build Cogeco plant into commercial properties.
Build close relationships with utilities, government bodies and agencies, developers and consultants in order to advance Cogeco’s business plan.
Provide design direction, technical and process leadership to P. Eng. Forms, fellow Network Planners and Designers and other interfacing groups.
Provides assistance to field technicians and Construction Coordinators in interpreting their designs and authorising change requests.
Maintain project, task, permit and tracking reports; keeping management and stakeholders advised through regular project status up-dates.
Closely monitor projects from the preliminary plan stage to the release of all necessary permits, applications and system plans to the Planning department. Coordinate with the Planning department any material amendments required to the Plan Overview.
Performs other duties and/or projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College Diploma in a relevant discipline or combination of equivalent education and work experience required.

WORK EXPERIENCE

5-8 years experience in a communications planning and detailed design related field.
3 – 5 years experience in dealing with utilities, carriers

SPECIFIC COMPETENCIES

Completely conversant on: CSA standards; P. Engineering design criteria; Cogeco’s Construction Standards; Cogeco’s Drawing Design Standards; best utility practices; Ontario Regulation 22-04; applicable laws, codes and regulations applying to aerial and buried telecommunication plant design and construction.
Working knowledge of Approving Authorities’ requirements, regulations and permit processes.
Ability to read, understand, and interpret and QC detailed P. Eng. design drawings of telecommunications plant.
Working knowledge of RTK survey methods and the use of the data to prepare engineering plans.
Proven track record in building and fostering long term, productive relationships with Approving Authorities.
Formulate optimal solution(s) while taking into account cost, timing, technology & service availability
Detail oriented (accurate/thorough). Highly organized.
Strong verbal and written communication skills.
Advanced PC skills and an intermediate proficiency in MS Office applications (Word, Excel, Access, PowerPoint, Project, Visio, and Outlook) are required. Strong AutoCAD or Microstation experiences an asset.
Able to “think outside the box” and see impact of decisions/actions. Demonstrated thoroughness, follow-up, time management skills are required.
Experienced in effectively coordinating portions of multiple projects and working with conflicting priorities in a fastpaced environment. Self motivated with the ability to take initiative in identifying and resolving problems independently. Ability to monitor owns work for quality is required.
Valid Ontario driver’s license and eligibility to drive Cogeco vehicles.
Health and Safety Certified is preferred. Good knowledge of H&S regulations and practices for construction is preferred.

PHYSICAL DEMANDS AND VISUAL ACUITY

Able to complete field visits to project sites up to 5 kms long at times through rugged terrain.

Apply now by email: careers@cogeco.com

Storefront Sales Representative

LOCATION : Burlington

(1) Temporary Part time

SUMMARY

In accordance with established policies, procedures and service principles, the incumbent is responsible for promoting and selling products and services offered by the Company so as to bring current and potential customers to select Cogeco as their sole supplier of home Cable TV, Internet and Telephony services over any other competitor. The incumbent places a major focus on providing efficient and friendly service to customers who visit the Cogeco storefront. The duties include but are not limited to: actively promoting Company products and services at every opportunity, identifying sales opportunities, and providing an optimal level of professional service to all customers regarding sales, billing, equipment rental and general inquiries.

KEY RESPONSIBILITIES

Actively focuses on selling, up grading and promoting Cogeco products & services.. Effectively interacts with customers regarding billing inquiries, equipment problems, etc.; carefully listens to current and prospective customers’ requests; and escalates issues as required. Provides professional services and solutions to meet customer needs. Schedules and inputs order requests using the compliance tools necessary, ITC EzCare, Go Button and Valid transaction receipts.
Delivers outstanding customer services that will entice customers to select Cogeco as their sole supplier of choice for Cable TV and Internet services. Highlights the advantages of cable television and Internet access services.
Makes every effort to retain customers who express their wish to cancel their subscription or reduce their level of service. Is upfront in all his/her dealings with customers. Is proactive, sincere and empathetic when responding to customers’ questions or issues. Issues and accepts return of equipment.
Manually completes work orders and files same daily, inputting into ITC. Categorizes Customer Call Types in EzCare for transaction accuracy. Inputs notations on customer accounts for collections.
Will be an active participant in a Quality scorecard, which will display selling skills, product knowledge and expertise in satisfying customers needs.
Actively participates in corporate initiated Selling skills training as well and new procedural enhancements as part of the position requirements.
Processes customer payments for equipment and services in accordance with existing Cogeco policy, which may include credit or debit card, or PAP methods. Resolves problems related to PAP requests from customers and banking institutions.
Processes system-wide refunds. Confirms accurate totals with Cogeco processed cheques. Processes stale-dated cheques. Files and matches manual refunds.
Performs other duties and/or projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College Diploma or combination of equivalent education and work experience required.
High School Diploma required.

WORK EXPERIENCE

Minimum 1-3 years customer service and retail salesexperience.

SPECIFIC COMPETENCIES

Strong communication skills (written and verbal). Bilingualism (E/F) is an asset.
Solid interpersonal skills and customer focus. As an ambassador of Cogeco, demonstrates a high level of professionalism (i.e. demeanour, presentation) and a winning customer service attitude.
Highly organized and detail oriented with the ability to identify, analyze, troubleshoot, resolve and/or escalate customer inquiries or issues.
Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Basic accounting knowledge is an asset.
Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment.
Prior experience and knowledge of ITC system an asset.
General understanding of cable, Internet and telecom industries is an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Considerable amount of time standing and occasional lifting (at least 20 lbs) is required.

Apply now by email: careers@cogeco.com

Senior Storage Administrator

LOCATION : Burlington

(1) Full Time Position - (Burlington)

SUMMARY

The Storage Administrator’s key responsibility is to ensure the continuous availability and reliability of Cogeco’s IT SAN storage systems and related hardware and software components. The administrator also ensures that expected results are delivered to the user community at agreed upon performance standards. In addition to day-to-day operation, he/she is involved in infrastructure and application related projects, maintenances and support to ensure the implementation of a high performing 24/7 infrastructure.

KEY RESPONSIBILITIES

Contributes actively to project and maintenance activities by designing technical SAN storage infrastructure specifications, and supporting implementation.
Administers the ongoing operation of Cogeco’s IT SAN, NAS storage infrastructure across Ontario and Quebec.
Installs, administers, troubleshoots and maintains all (Dev, Prod & DR) storage systems.
Troubleshoots errors related to disk storage, SAN infrastructure hardware, software and related tools.
Applies security standards at all times, including the correct patching level and configuration to achieve security and operating systems patch management policy.
Maintains the disaster recovery plan for the corporate SAN storage Infrastructure.
Implements and monitors backup and recovery using storage systems snapshot tools.
Monitors and responds to SAN storage hardware and software alarms using appropriate problem determination tools.
Provides SAN storage infrastructure related support to the Operations and the Application Development Teams.
Performs capacity planning and performance management of corporate SAN infrastructure to provide proactive actions and solutions.
Ensures that new storage infrastructure meets operational acceptance criteria and is adequately documented prior to going live.
Supports IT operations, incident, change and problem management ITIL processes and controls.
Other duties and projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

Bachelor degree in computer science or related fields.

WORK EXPERIENCE

Minimum 8-10 years’ experience in IT, with 3 to 5 years in a SAN storage administration position.
Strong experience in storage administration preferably in Netapp disk storage sub systems in an enterprise environment.
Significant project experience with demonstrated ability to execute processes and methodologies.
Proven track record in the design, installation, configuration, administration, and troubleshooting of enterprise disk storage systems.
Strong Experience in LUN, volume and file systems management.
Solid experience in SAN, NAS and backup technologies.
Experience in OS hardening, system security and auditing.
Good knowledge of Wintel, VMWARE, UNIX, Data Domain and Cisco network switches.
Certification in Netapp SAN infrastructure management is an asset.

SPECIFIC COMPETENCIES

Strong customer and business orientation.
Strong presentation and writing skills.
Ability to work in a constantly changing and fast-paced environment.
Ability to handle situations involving unplanned outages.
Well developed problem-solving skills.
A 360 degree view of technical problems and customers’ needs.
Bilingualism will be an asset.
Required to be on call and to cover the operational shift. Occasional travel required.
Accuracy and adherence to deadlines required.
Ability to manage several programs and projects simultaneously and balance operational requirements and systems capabilities.

PHYSICAL DEMANDS AND VISUAL ACUITY

Required to sit and monitor a computer terminal for extended periods. Must lift and carry PC equipment, CRT’s, printers and boxes.

Apply now by email: careers@cogeco.com

Network Operations Technician

LOCATION : Burlington

(1) Full Time Positions

SUMMARY

In accordance with established policies, procedures, standards and tools, the incumbent is responsible for monitoring and managing Cogeco’s entire Network infrastructure including DataCom, High Speed Internet, Digital Telephone over cable, IP and Digital and Analogue CATV networks. The incumbent will work with field technicians of various disciplines, as first level support in the prevention and timely resolution of circuit and network outages.

KEY RESPONSIBILITIES

Responds to the Network alarm situations and customer service interruptions by opening trouble tickets and carrying out diagnostics.
Coordinates and participates in the testing with customers, field staff and other carriers as required with the mandate of meeting specific NOC objectives.
Updates trouble tickets and performs escalations as required by the NOC procedures.
Monitors all Network Management Systems including facilities for alarm activity and responds accordingly.
Participates in the evaluation of equipment and procedures, and assists with the ongoing improvement of Cogeco’s Network Operations Centre and Cogeco’s network.
Liaises and provides support to all users of the Network.
Liaises with the system’s technical departments to coordinate maintenance activities ensuring all the systems affected are notified. This includes change and additions control activities.
Assists with the installation of computer hardware and software and other facilities at the Network Operations Centre.
Coordinates customer circuit releases with the appropriate Network users and maintenance groups.
Maintains the NOC documentation files and creates the required reports, including monthly Network reports and performs the required back-ups.
Required to periodically travel to the Niagara Falls Disaster Recovery site to perform site maintenance and ensure continued operations.
Performs other duties and or projects as required.
As part of their work, employee must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

Electronics, Communications or Computer Science diploma required.
Relevant industry certification such as CCNA, CCNP, NCTI or completion of any Cisco or Networking training, is an asset.

WORK EXPERIENCE

10+ years of related work experience, is required.

SPECIFIC COMPETENCIES

An understanding of SONET, RF, TCP/IP, Cisco routers, Internet Services (News, Mail, DHCP, DNS, etc) is required.
Knowledge of CATV equipment, operational procedures, return path management, test equipment and operating parameters is required.
Intermediate level skills in and knowledge of Windows and various applications such as Word, Excel, Access and Web browser software. Advanced PC skills including ability to work proficiently with a key board, and to handle MS Word, Excel, PowerPoint, and Adobe PDF files, and to navigate the internet using a browser is required.
Knowledge of Ethernet and fibre network troubleshooting tools preferred.
Knowledge of Digital Telephone over cable (VOIP) would be preferred.
Experience in or knowledge of a DataCom/Telecom support environment, including familiarity of TMF (Telecommunications Management Forum) and/or MEF (Metro Ethernet Forum).
Programming skills in PERL, PHP and ASP, plus Unix scripting, including familiarity with the Unix platform is an asset.
Familiarity with Project Management methodology is an asset.
Demonstrated teamwork skills including the willingness to share information and mentor colleagues are required.
Exceptional organizational skills are required.
Solid interpersonal skill with a winning customer service attitude and high level of professionalism when dealing with problems and complaints from internal or external customers, and defuse emotion and potential customer-provider conflicts, is required.
Demonstrated ability to anticipate problems and apply advanced problem solving skills to resolve issues fully is required. Monitors own work for quality.
Ability to positively influence change and to be flexible and calm when faced when changing circumstances, is preferred.
Self motivated with the ability to take initiative in identifying and resolving problems independently, is required.
Demonstrated ability to exercise judgment and use discretion with highly confidential materials is required.

PHYSICAL DEMANDS AND VISUAL ACUITY

Occasionally lift objects up to 20 pounds.

Apply now by email: careers@cogeco.com

Senior Advisor, Organizational Development

LOCATION : Burlington

(1) Full Time Positions

SUMMARY

Job incumbent is responsible for supporting the Senior Director, Organizational Development and the entire Human Resources team in the design and delivery of programs/initiatives in the areas of Organizational Development and Change Management.

KEY RESPONSIBILITIES

Take part in designing and implementing a leadership development framework for the organization, including executive training and specific leadership programs linked to the Company's competency framework and leadership profile.
Take part in developing and implementing training curriculums for employees.
Offer consulting services in Change Management and Coaching to partners during transformational initiatives and major projects.
Design, manage and facilitate various types of development/ training activities and programs, in partnership with outside vendors.
Take part in adopting a sound approach to Succession Planning and Management within the organization, and act as resource person with managers in all business units during the development and implementation of succession plans within their units.
Facilitate various OD-related measures/interventions.
Develop and deliver training courses and workshops.
Take part in developing and delivering an Employee Engagement survey and resulting action plans.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

Bachelor’s degree in HR Management or Labour Relations.
Master’s degree in Adult Education and/or Organizational Development – an asset.
Member of a professional order

WORK EXPERIENCE

Minimum 8 years of relevant experience, 5 of which in Organizational Development

SPECIFIC COMPETENCIES

Ability to adapt and propose operational solutions, as well as value team work and communication.
Experience in talent management, training, and change management.
Recognized interpersonal skills, able to easily establish bonds and good relationships with customers and colleagues.
Sound judgment with a highly analytical mind · Self-sufficient and creative, with good organizational skills.
Proficient with Outlook, Word and Excel; knowledge of PowerPoint
Excellent command of French and English, both spoken and written.

Apply now by email: careers@cogeco.com

Analyst Programmer

LOCATION : Burlington

(1 Full Time Position)

SUMMARY

The Analyst Programmer’s role is to develop, test, analyze, and maintain new software applications in support of the achievement of business requirements. This includes analyzing, producing specifications, coding when necessary and testing software programs and applications. He will also design, document, and modify software specifications throughout the application life cycle.

KEY RESPONSIBILITIES

Work with the different functional areas within Cogeco to define and document requirements for software solutions.
Analyse, design, develop, test and maintain Cogeco Cable applications and interfaces.
Document developed applications so they can be maintained.
Implement new software tools to improve Cogeco's software development environment.
May need to work with consultants to deliver solutions.
May need to work with various vendors to develop new functionality in systems or to maintain existing systems.
Provide input to project plans and schedules for significant application systems development efforts.
Code, test and implement programs.
Complete programming assignments.
Design and document implementation plans for projects.
Perform problem resolution and support activities.
Coordinate system testing and programming assignments.
Research system problems
Plan, document and execute full unit, system, and integration test plans and scripts.
Document technical specifications.
Be available for on-call support.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
Incumbents must be constantly aware that the execution of their work supports the ultimate goal of providing excellent service to the Company’s current and potential customers, including internal customers.

ACADEMIC TRAINING

University Degree in computer Science or relevant discipline or combination of equivalent education and work experience required

WORK EXPERIENCE

5 - 8 years experience in Information Technology in all phases of the systems development lifecycle.
5 +years programming experience.
3+ years analytical experience

SPECIFIC COMPETENCIES

Development experience with PL/SQL.
Strong development skills - .Net and/or Java.
Strong oral and written communication skills.
Excellent interpersonal, and organizational skills.
Effective analytical skills

PHYSICAL DEMANDS AND VISUAL ACUITY

Apply now by email: careers@cogeco.com

Senior Analyst

LOCATION : Burlington

(1 Full Time Position)

SUMMARY

The Senior Analyst is responsible for planning, designing, developing, and launching efficient information systems in support of core organizational functions. This role includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The senior analyst is responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. The senior analyst will also elicit, analyze, specify, and validate the business needs of project stakeholders, be they customers or end-users. This includes interviewing stakeholders and gathering and compiling user requirements to convey to development teams throughout the software lifecycle. This individual will also apply proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to specifications and help maximize the benefit of IT system investments.

KEY RESPONSIBILITIES

Senior person skilled and experienced in primarily the analysis phase of the system development lifecycle.
Work directly with management and users to analyze, specify and design business applications.
Provide technical leadership.
Design, plan, and supervise implementation of small and medium projects.
Perform project/problem resolution.
Perform analysis and troubleshooting of support issues and determining solutions.
New release management including planning, release documentation, quality assurance, user acceptance testing, implementation and roll out.
Complete initial analysis for various customer requests, document and/or analyze business requirements, prepare cost estimates and proposals, design and develop solutions, and do quality assurance of the development process.
Develop detailed functional, system and program specifications required for the implementation of business process changes or improvements, data analysis and the creation of reports.
Responsible for code reviews.
Produce process models, diagrams and data models.
Design logical database structures.
Troubleshoot problem areas related to database structures, stored procedure, database triggers, etc.
Write and apply database scripts to development and system testing databases.
Maintain revision control for database versions and scripts applied.
Lead high-level design walkthroughs.
Coordinate problem resolution and ensure that the development release documentation accurately reflects the contents of new releases.
Coordinate and facilitate requirements gathering sessions in an effort to elicit and document business system requirements.
Document test plans.
Develop test cases and execute test scripts.
Documents technical specifications.
Document handover documentation and perform training for first level Service Desk personnel.
Produce analysis and design documents.
Produce project plans and schedules for application systems development efforts for small and medium size projects.
Perform project leadership for small and medium size projects.
Produce Project Management deliverables for small and medium size projects.
Liaison with software vendors for resolution of issues.
Full understanding of business practices and concepts of the relevant business area being supported.
Act independently as the IT SME for business projects and/or new product initiatives assessing impacts on IT systems and processes.
Perform on-call support as required.
Perform other duties as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
Incumbents must be constantly aware that the execution of their work supports the ultimate goal of providing excellent service to the Company’s current and potential customers, including internal customers.

ACADEMIC TRAINING

University Degree in computer Science or relevant discipline required

WORK EXPERIENCE

8 – 10 years experience in Information Technology in all phases of the systems development lifecycle.
5+ years experience in systems analysis including requirements definition, feasibility studies, cost estimates, proposals, design, development, quality assurance, user acceptance testing and implementation.

SPECIFIC COMPETENCIES

Senior level knowledge of development with PL/SQL.
Strong development skills - .Net and/or Java.
Excellent oral and written communication skills.
Excellent interpersonal and organizational skills.
Effective analytical skills.
Telecom billing system knowledge an asset.
Call Centre application knowledge an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Apply now by email: careers@cogeco.com

Senior Systems Administrator

LOCATION : Burlington

(1 Full Time Position)

SUMMARY

The Systems Administrator’s key responsibility is to ensure the continuous availability and reliability of Cogeco’s IT Wintel, Vmware/ESX systems and related hardware and software components. The administrator also ensures that expected results are delivered to the user community at agreed upon performance standards. In addition to day-to-day operation, he/she is involved in infrastructure and application related maintenances and support activities to ensure the implementation of a high performing 24/7 infrastructure.

KEY RESPONSIBILITIES

Contributes actively to operations, support and maintenance activities by defining functional and technical Wintel, backup and middle tier specifications, and supporting implementation.
Administers the ongoing operation of Cogeco’s IT Wintel ESX/Vmware servers across Ontario and Quebec.
Installs, administers, and troubleshoots Windows, ADS, Exchange, WINS, DNS and DHCP servers.
Troubleshoots errors related to the Wintel, disk storage, backup and related software tools.
Performs capacity planning, server tuning and optimisation to ensure maximum uptime based on established SLAs.
Applies security standards at all times, including the correct patching level and configuration to achieve security and operating systems patch management policy.
Maintains the disaster recovery plan for the corporate Wintel Infrastructure.
Implements and monitors daily backup and recovery of the operating systems using enterprise backup server software.
Monitors and responds to hardware and software alarms using appropriate problem determination and monitoring tools.
Provides systems and applications related support to the Operations and the Application Development Teams.
Supports IT operations, incident, change and problem management ITIL processes and controls.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
Consistently strives to fulfil Cogeco’s corporate objective to provide excellent service to all customers.
Other duties and projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

Bachelor degree in computer science or related fields.
MCSE and/or VMware related certification is a definite asset

WORK EXPERIENCE

Minimum 8-10 years’ experience in IT, with 3 to 5 years in a Windows systems administration position.
Proven track record in the installation, configuration, administration and troubleshooting of VMware technologies , Windows servers’ products (Windows, Exchange, ADS…) and core internet technologies (TCP/IP, DNS, DHCP, WINS, DMZ, Proxy).
Proven experience in configuration of servers in high availability and performing recovery tests in disaster recovery environments.
Experience in LAN/WAN technologies will be an asset.
Working knowledge of centralized monitoring tools (Uptime preferred).
Experience in OS hardening, system security and auditing.
Experience in web server administration.
Strong knowledge of one or more backup products (TSM Preferred).
Solid experience in support & operations with demonstrated ability to execute processes and methodologies.

SPECIFIC COMPETENCIES

Strong customer and business orientation.
Strong presentation and technical documentation skills.
Ability to work in a constantly changing and fast-paced environment.
Ability to handle situations involving unplanned outages.
Well developed analytical and problem-solving skills.
A 360 degree view of technical problems and customers’ needs.
Bilingualism will be an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Must lift and carry PC equipment, CRT’s, printers and boxes up to 20lbs.

Apply now by email: careers@cogeco.com

Team Lead, Convergence Services

LOCATION : Burlington

(1 Full Time Position)

SUMMARY

Reporting to the Director – Infrastructure Operations, this position is accountable to form, develop and lead the Convergence Services support team within IT Infrastructure & Operations. A new functional area, this comprises a consolidated team voice and data technical resources focused on designing, implementing and supporting the internal voice over IP systems as well as the ongoing support of the underlying IP network infrastructure and migration from existing legacy voice systems. As the concept of convergence services is relatively new within Cogeco, this position will evangelize and enable the use of video conferencing, messaging and related collaboration technologies between corporate, regional and third party (i.e. remote call centre) locations and business units.

KEY RESPONSIBILITIES

Manages voice system and data network technical resources within the I&O Convergence Services team and across the Burlington, Montreal and Trois Rivieres IT office locations.
Establishes and executes on a Convergence Services Roadmap including evolution of current legacy voice systems to voice over IP, consolidation of dial plans across corporate and regional offices, selection, implementation and ongoing support of voice, video and messaging collaboration solutions;
Interfaces and works closely with the I&O Design & Planning Director and team on the design and configuration of the Cogeco internal communication network. Inherent to this is ensuring the necessary Quality of Service and bandwidth management best practices to support quality voice and video communications;
Selection, implementation and ongoing use/support of convergence service monitoring, troubleshooting and performance management tools. These systems are key to ensuring a reliable and quality level of user experience;
Coordinates voice and data resources during project delivery and ensures SDLC methodology is consistently and constantly applied throughout all Project and Maintenance related activities;
Work closely with peer I&O, IT and Network Services teams to plan and implement convergence solutions for added user functionality and OPEX savings (i.e. by elimination of unnecessary legacy connectivity and technologies);
Ensures that new infrastructure meets operational acceptance criteria and is adequately documented prior to going live; 8. Ensures that new infrastructure meets security, availability, continuity and performance criteria in accordance with IT, business and corporate policy compliance needs;
Manages the day to day relationships with suppliers of voice and data convergence infrastructure equipment, tools and services during both projects and ongoing operations. Also makes recommendations and decisions on purchases in conjunction with Procurement;
Plans, orients and organizes Convergence team to ensure continuity of resources; anticipates development, support and maintenance needs; plans appropriate staffing levels; and establishes operational and performance standards and guidelines;
Provides through his/her team technical support and guidance in conjunction with other operational teams on a 24/7 basis.
Works in conjunction with the Director, Manager and Team Leads of the IT Service Desk to enhance their capabilities, depth of knowledge, first call resolution and ensure that IT maintains a positive customer service approach;
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

University degree in computer science, or relevant discipline required.

WORK EXPERIENCE

8-10 years experience in senior Information technology position.
5 to 7 years in a leadership capacity encompassing technical resources but interfacing with internal/external customers and management teams.
5 to 7 years involvement in the design, implementation, ongoing operations and support of IP networks including VoIP and QoS configurations.
5 to 7 years involvement in the design, implementation and ongoing operations and support of traditional and VoIP systems.
Experience in video conferencing and collaboration technologies an asset.

SPECIFIC COMPETENCIES

The ability to manage, mentor and motivate a team of technical employees, overcoming potential language barriers, and ensuring best practices are consistently being implemented at all levels.
Strong understanding of and experience in the design, implementation and ongoing management of legacy voice systems and importantly VoIP systems including Cisco, Avaya, Nortel and Broadsoft platforms.
Similarly, strong understanding and experience in LAN/WAN technologies (Firewall, Cisco routers and switches, VPN and wireless), and core internet technologies (TCP/IP, DNS, DHCP and WINS).
A demonstrated ability to implement technology, design and document process and methodology is required.
Strong IT solution delivery track record is required along with experience in developing business cases for infrastructure related purchases and service offering development.
Strong presentation and writing skills, with a demonstrated ability to cohesively manage a geographically dispersed team.
Leadership and the ability to bring structure, knowledge and best practices to the department is required.
Ability to negotiate and manage contractual relationships.
ITIL knowledge is required. ITIL Foundations certification is preferred.
Familiarity with Remedy is an asset.
Bilingualism is an asset.
Comfort and composure in working in a constantly changing, high-pressure environment is required.
Strong customer and business orientation required.

PHYSICAL DEMANDS AND VISUAL ACUITY

Apply now by email: careers@cogeco.com

Digital Engineering Video Specialist

LOCATION : Burlington

(1 Full Time Position)

SUMMARY

Candidate will be required to plan the deployment of new digital video technologies as well as the evolution of the existing ones. The candidate will also be required to be involved in network growth and optimization activities and will be required to coordinate work between multiple groups.

KEY RESPONSIBILITIES

Provides detailed engineering for the Cogeco digital cable network including;
- Defines detailed network level architectures for all digital cable networks with associated transport needs
- Develops technical specifications and standards for all parts digital cable and/or video on demand platform
- Defines and documents detailed designs for all digital cable systems.
Control point for the introduction of technology into the digital cable networks
- Maintains product detailed roadmap for assigned technology.
- Publishes and coordinates rollout of roadmap.
Analyze alternatives and recommend solutions to the technical evolution of the digital cable technology.
- Responsible for the business case costing and analysis of design alternatives
- Responsible for the introduction of new digital cable designs through technical engineering trials.
Help to create and keep digital video network database and schematics and any other engineering-related documentation up to date.
Perform lab testing of new digital video equipment as well as lab tests of software upgrades for existing digital video equipment.
Coordinate with the warehouse and field engineering storage and distribution of all equipment required for implementing several different digital video projects.
Subject matter expert working closely with Manager Digital Engineering on ensuring the platform has a long term strategy in support of Corporate Engineering.
Works closely with key technology vendors to ensure the company understands the technology choices at a detailed level.
Responsible for the hand-off of technology into production through Defined methodology, documentation and training of affected groups (Engineering, Technical Operations and Product Development).
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

University degree in Electrical/Computer Engineering or relevant discipline required

WORK EXPERIENCE

8-10 years experience in a digital video related role.
P.Eng. eligible.
Direct exposure to digital video encoding, transport and delivery technologies.
Strong knowledge of IP networks and protocols.

SPECIFIC COMPETENCIES

Demonstrated expert knowledge of current video services.
Demonstrated expert knowledge of cable standards (DCAS, OCAP, etc.).
Demonstrated expert knowledge of MPEG2, MPEG4 and QAM.
Excellent knowledge of HFC network architecture.
Strong technical background in IP networking, with specific experience working with local area networks (GigE, VPN) Excellent written and oral communication skills.
Demonstrated ability to work within a high performance teams.
Demonstrated strong sense of ownership and initiative.
Self-motivated, creative and willing to learn.
Ability to manage conflict situations and support collaborative problem identification and resolution.
Ability to maintain composure in difficult and highly stressful situations.
Demonstrated documentation and detailed engineering experience with video on demand, switched digital video, IP engineering and/or digital cable service level engineering.
Proficient using Excel, Power Point and Visio.
Basic knowledge of computer systems and databases, i.e. SQL and Oracle.
Familiar with electronic lab equipment like spectrum analyzers, signal generators and RF passive/active devices.

PHYSICAL DEMANDS AND VISUAL ACUITY

Apply now by email: careers@cogeco.com

Manager, Business Unit Support Services

LOCATION : Burlington

SUMMARY

The Manager will be responsible for managing Applications support and development teams. The Application Manager’s role is to plan, coordinate, and supervise all activities related to the design, development, and implementation of organizational information systems and software applications. The Applications Manager is also responsible for maintaining, supporting, and upgrading existing systems and applications. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide his/her development team on issues related to the design, development, and deployment of mission-critical information and software systems.

KEY RESPONSIBILITIES

Plan and oversee the development and support of a specific application or functional area
Analyze business requirements, prepare cost estimates and proposals, design solutions, and do quality assurance of the development process
Manage the relationship with software vendors
Manage the relationship with the Technical Operations business department
Plan, manage and control projects
Prepare and present status reports
Synchronize project activities with other IT and business groups
Prioritize user requests with various business teams
Full understanding of business practices and concepts of the business area as well as other Cogeco departments
Participate in the annual strategic/tactical planning and budgeting processes
Administer performance appraisals, salaries, hiring and budgets
Establish mutually satisfactory goals, regular feedback and review processes with all subordinates, consistent with the organization’s appraisal process
Coordinate all aspects of work for the successful completion of the project
Prepare project plans and schedules for significant application systems development, enhancement and maintenance efforts
Communicate regularly with internal and external customers, as appropriate, in order to ensure the delivery of high quality service and application systems development and support
Conduct the initial consultation with the client to define the scope of work for the project
Monitor and track the progress of the project
Monitor all projects to ensure consistency and satisfaction of interface requirements for existing and newly developing systems
Solicit input from the client regarding any change requests
Notify the client when work on the project is completed, and ensure that the financial close-out of the project is undertaken
Monitor the direction and growth of business to ensure the application of appropriate technologies and support resources
Must be available for escalation of on-call support issues
Perform other duties as assigned
Incumbents must set annual objectives for employees under their supervision, review them based on any new operational requirements, and administer the Performance Management process.
As part of their functions, incumbents must take all necessary measures to ensure their health and safety at work and that of employees under their responsibility, while seeing to the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures.
Incumbents must be constantly aware that the execution of their work supports the ultimate goal of providing excellent service to the Company’s current and potential customers, including internal customers.

ACADEMIC TRAINING

University Degree in computer science or relavant discipline required

WORK EXPERIENCE

8 + years experience in Information Technology
3 -5 years experience in Project Management
8+ years experience in systems analysis including requirements definition, feasibility studies, cost estimates, proposals, design, development, quality assurance, user acceptance testing and implementation

SPECIFIC COMPETENCIES

Strong experience in development methodologies standards
Excellent oral and written communication skills
Excellent interpersonal and organizational skills.
Effective analytical and planning skills
Ability to work effectively in a team environment
Demonstrate strong business sense

PHYSICAL DEMANDS AND VISUAL ACUITY

Apply now by email: careers@cogeco.com

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Operational Support Systems Developer (OSS)

LOCATION : Burlington

(1 Full Time Position)

SUMMARY

In accordance with established policies, procedures and guidelines, is responsible for the development of Engineering Operational Support Systems used to support customers and internal stakeholders. The incumbent is responsible for the planning, design and development of all internal data structures, functionality and interfaces to/from other Systems.

KEY RESPONSIBILITIES

Responsible for the planning, design and development of Operational Support Systems including internal data structures ,functionality and interfaces to/from other Systems.
Responsible for database structures and organization within the Cogeco Internet Platform (CIP) – including but not limited to: custom code configurations in the support of email and web services, custom API to systems external to the CIP (provisioning etc.).
Responsibility includes working within the Systems Engineering group on the development and execution of a forward looking plan in support of product plans for residential and commercial Internet services.
Also responsible for planning, development and integration of tools in support of residential and commercial Internet products. These tools are used to assist in the management of the services and support of customers.
Responsible for project and work order development and control. This area covers assigning work task and reporting on project status to management and includes CEA development, equipment selection and purchase.
Responsible for documentation of all aspects described above and documentation of standard operation procedures used in the support of the network.
Tier three operations support on escalated faults and interface to external support organizations.
Performs other duties and projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

Degree in Computer Sciences or related discipline required

WORK EXPERIENCE

8-10 years relevant experience.
Minimum 5 years experience in an Internet environment and working with relevant technologies.

SPECIFIC COMPETENCIES

Detailed knowledge of programming in common languages like C, C++, Perl, PHP, Java, Smart GWT, GWT, XML and CORBA.
Detailed understanding of database and database structures, design and administration.
Ability to develop and organize presentation layer applications using Ajax, HTML and JAVA.
Ability to utilize appropriate software development and quality assurance methodologies.
Strong knowledge of UNIX in a large public environment is required.
Full understanding of TCP/IP, Internet and Internet protocols (RADIUS, DNS, DHCP, SNMP etc) is required.
Must have strong working knowledge of all Microsoft Office applications, including Visio and Project.
Must possess strong organizational, planning, analytical and troubleshooting skills.
Detail oriented with demonstrated technical documentation skills.
Ability to establish good working relationships with others.
Experienced in effectively coordinating and executing multiple tasks simultaneously and efficiently while working with conflicting priorities in a fast-paced environment.
Self-motivated with the ability to take initiative in identifying and resolving problems independently. Monitors own work for quality and able to assess impact of decisions.

PHYSICAL DEMANDS AND VISUAL ACUITY

Apply now by email: careers@cogeco.com

Operational Support Systems Developer (OSS)

LOCATION : Burlington

(1 Full Time Position)

SUMMARY

KEY RESPONSIBILITIES

Responsible for the planning, design and development of Operational Support Systems including internal data structures ,functionality and interfaces to/from other Systems.
Responsible for database structures and organization within the Cogeco Internet Platform (CIP) – including but not limited to: custom code configurations in the support of email and web services, custom API to systems external to the CIP (provisioning etc.).
Responsibility includes working within the Systems Engineering group on the development and execution of a forward looking plan in support of product plans for residential and commercial Internet services.
Also responsible for planning, development and integration of tools in support of residential and commercial Internet products. These tools are used to assist in the management of the services and support of customers.
Responsible for project and work order development and control. This area covers assigning work task and reporting on project status to management and includes CEA development, equipment selection and purchase.
Responsible for documentation of all aspects described above and documentation of standard operation procedures used in the support of the network.
Tier three operations support on escalated faults and interface to external support organizations.
Performs other duties and projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

Degree in Computer Sciences or related discipline required

WORK EXPERIENCE

8-10 years relevant experience.
Minimum 5 years experience in an Internet environment and working with relevant technologies.

SPECIFIC COMPETENCIES

Detailed knowledge of programming in common languages like C, C++, Perl, PHP, Java, Smart GWT, GWT, XML and CORBA.
Detailed understanding of database and database structures, design and administration.
Ability to develop and organize presentation layer applications using Ajax, HTML and JAVA.
Ability to utilize appropriate software development and quality assurance methodologies.
Strong knowledge of UNIX in a large public environment is required.
Full understanding of TCP/IP, Internet and Internet protocols (RADIUS, DNS, DHCP, SNMP etc) is required.
Must have strong working knowledge of all Microsoft Office applications, including Visio and Project.
Must possess strong organizational, planning, analytical and troubleshooting skills.
Detail oriented with demonstrated technical documentation skills.
Ability to establish good working relationships with others.
Experienced in effectively coordinating and executing multiple tasks simultaneously and efficiently while working with conflicting priorities in a fast-paced environment.
Self-motivated with the ability to take initiative in identifying and resolving problems independently. Monitors own work for quality and able to assess impact of decisions.

PHYSICAL DEMANDS AND VISUAL ACUITY

Apply now by email: careers@cogeco.com

Senior Systems Administrator

LOCATION : Burlington

(1 Full Time Position)

SUMMARY

KEY RESPONSIBILITIES

Contributes actively to operations, support and maintenance activities by defining functional and technical Wintel, backup and middle tier specifications, and supporting implementation.
Administers the ongoing operation of Cogeco’s IT Wintel ESX/Vmware servers across Ontario and Quebec.
Installs, administers, and troubleshoots Windows, ADS, Exchange, WINS, DNS and DHCP servers.
Troubleshoots errors related to the Wintel, disk storage, backup and related software tools.
Performs capacity planning, server tuning and optimisation to ensure maximum uptime based on established SLAs.
Applies security standards at all times, including the correct patching level and configuration to achieve security and operating systems patch management policy.
Maintains the disaster recovery plan for the corporate Wintel Infrastructure.
Implements and monitors daily backup and recovery of the operating systems using enterprise backup server software.
Monitors and responds to hardware and software alarms using appropriate problem determination and monitoring tools.
Provides systems and applications related support to the Operations and the Application Development Teams.
Supports IT operations, incident, change and problem management ITIL processes and controls
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
Consistently strives to fulfil Cogeco’s corporate objective to provide excellent service to all customers.
Other duties and projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

Bachelor degree in computer science or related fields.
MCSE and/or VMware related certification is a definite asset

WORK EXPERIENCE

Minimum 8-10 years’ experience in IT, with 3 to 5 years in a Windows systems administration position.
Proven track record in the installation, configuration, administration and troubleshooting of VMware technologies , Windows servers’ products (Windows, Exchange, ADS…) and core internet technologies (TCP/IP, DNS, DHCP, WINS, DMZ, Proxy).
Proven experience in configuration of servers in high availability and performing recovery tests in disaster recovery environments.
Experience in LAN/WAN technologies will be an asset
Working knowledge of centralized monitoring tools (Uptime preferred).
Experience in OS hardening, system security and auditing.
Experience in web server administration.
Strong knowledge of one or more backup products (TSM Preferred).
Solid experience in support & operations with demonstrated ability to execute processes and methodologies.

SPECIFIC COMPETENCIES

Strong customer and business orientation.
Strong presentation and technical documentation skills.
Ability to work in a constantly changing and fast-paced environment.
Ability to handle situations involving unplanned outages.
Well developed analytical and problem-solving skills.
Well developed analytical and problem-solving skills.
Bilingualism will be an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Must lift and carry PC equipment, CRT’s, printers and boxes up to 20lbs

Apply now by email: careers@cogeco.com

Senior Storage Administrator

LOCATION : Burlington

(1 Full Time Position)

SUMMARY

KEY RESPONSIBILITIES

Contributes actively to project and maintenance activities by designing technical SAN storage infrastructure specifications, and supporting implementation.
Administers the ongoing operation of Cogeco’s IT SAN, NAS storage infrastructure across Ontario and Quebec
Installs, administers, troubleshoots and maintains all (Dev, Prod & DR) storage systems.
Troubleshoots errors related to disk storage, SAN infrastructure hardware, software and related tools.
Applies security standards at all times, including the correct patching level and configuration to achieve security and operating systems patch management policy.
Maintains the disaster recovery plan for the corporate SAN storage Infrastructure.
Implements and monitors backup and recovery using storage systems snapshot tools
Monitors and responds to SAN storage hardware and software alarms using appropriate problem determination tools.
Provides SAN storage infrastructure related support to the Operations and the Application Development Teams.
Performs capacity planning and performance management of corporate SAN infrastructure to provide proactive actions and solutions.
Ensures that new storage infrastructure meets operational acceptance criteria and is adequately documented prior to going live.
Supports IT operations, incident, change and problem management ITIL processes and controls
Other duties and projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

Bachelor degree in computer science or related fields.

WORK EXPERIENCE

Minimum 8-10 years’ experience in IT, with 3 to 5 years in a SAN storage administration position.
Strong experience in storage administration preferably in Netapp disk storage sub systems in an enterprise environment
Significant project experience with demonstrated ability to execute processes and methodologies.
Proven track record in the design, installation, configuration, administration, and troubleshooting of enterprise disk storage systems
Strong Experience in LUN, volume and file systems management
Experience in OS hardening, system security and auditing.
Good knowledge of Wintel, VMWARE, UNIX, Data Domain and Cisco network switches
Certification in Netapp SAN infrastructure management is an asset.

SPECIFIC COMPETENCIES

Strong customer and business orientation.
Strong presentation and writing skills.
Ability to work in a constantly changing and fast-paced environment.
Ability to handle situations involving unplanned outages.
Well developed problem-solving skills.
A 360 degree view of technical problems and customers’ needs.
Bilingualism will be an asset.
Required to be on call and to cover the operational shift. Occasional travel required.
Accuracy and adherence to deadlines required.
Ability to manage several programs and projects simultaneously and balance operational requirements and systems capabilities.

PHYSICAL DEMANDS AND VISUAL ACUITY

Required to sit and monitor a computer terminal for extended periods. Must lift and carry PC equipment, CRT’s, printers and boxes.

Apply now by email: careers@cogeco.com

Sales Representative, Ontario Business Solutions

LOCATION : Brockville

(1 Full Time Position)

SUMMARY

In accordance with established procedures, policies and available tools, the incumbent is responsible for executing direct sales strategies to meet and/or exceed set acquisition targets for Business High Speed Internet and Commercial Phone service customers. The incumbent is expected to sell and deliver Cogeco’s products and services in a timely and professional manner while resolving customer issues, maximizing building penetration/revenues, and ensuring an optimal level of quality customer service. In addition, this position will be responsible for maintaining existing business and increase penetration of these accounts while establishing new accounts for our products in the assigned territory.

KEY RESPONSIBILITIES

Responsible for sales in assigned area(s); including initiating contracts, generating and following up on leads, conducting sales demos/presentations, building/maintaining relationships, identifying the needs of prospective customers and closing the sale within agreed timeframes and quality standards within the Small/Medium Business marketplace.
Cultivate and maintain relationships with commercial contacts ensuring strong business relationships through active participation in Chamber of Commerces, Business Associations and other business networking opportunities.
Responsible for gathering information, developing and executing creative approaches to acquire customers for Cogeco’s Business High Speed Internet Access and our Commercial Phone services.
Responsible to develop and execute presentations for seminars, workshops and other group selling opportunities.
Responsible for achieving and exceeding sales targets.
Develops new business opportunities including new customer prospects and cold calling.
Responsible for the submission and accuracy of all necessary sales activity reporting.
Assists with other departmental requests as required and performs special projects or other duties as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College Diploma or combination of equivalent education and work experience required.

WORK EXPERIENCE

Minimum of 2-5 years sales experience is required with a working knowledge of sales cycle and demonstrated up-selling skills, preferably in a communications environment. Must have proven experience in varied and complex selling situations.

SPECIFIC COMPETENCIES

Excellent negotiation and influencing skills with potential sales leadership qualities.
Working knowledge of Windows 95/98/2000/NT/XP. Experience with LANs, WANs and network implementation.
Understanding of VPN technologies an asset.
Highly motivated, performance driven with the ability to work under pressure.
Detail oriented with the ability to analyze and identify sales opportunities, troubleshoot and resolve customer issues.
Strong listening and communication (verbal/written) skills.
Demonstrated interpersonal skills with a winning professional customer service attitude.
Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Valid Ontario Driver’s licence
General understanding of broadband, telecom, cable and internet industries is an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Extensive travel.

Apply now by email: careers@cogeco.com

Network Head End Technician

LOCATION : Cornwall

(1 Full Time Position)

SUMMARY

In accordance with established procedures, policies and available tools, the incumbent is responsible for the installation, operation and timely maintenance of all aspects of the Network Head Ends in Cogeco’s Ontario systems. This also includes all associated microwave/hub sites, SONET transport as well as maintenance of all Digital/VOD platform edge devices. The position objective is to ensure that all of Cogeco source CATV signals, Internet data processing and Digital platform signal quality is maintained at a level equal to or greater than Cogeco’s Engineering Standards of Performance to ensure a strong competitive position in the Ontario marketplace.

KEY RESPONSIBILITIES

Perform preventative maintenance tasks weekly and monthly as per Directed Maintenance Objectives. These are to include Audio, Video, Sonet, Microwave, Internet, Digital, VoIP and Environmental performance checks.
Assist in the development and implementation of Network Upgrades. This is to include CMTS Installations and expansion, Node and Upstream Return wiring, Node Splits, Sonet Equipment, RPDs, MPS shelves, Rebuild and Monitoring Systems (Pathtrack, Clearpath, and AM).
Remedy Ticket Tracking for All Directed Maintenance Activity is to be performed daily, weekly and monthly. Also required to assist in the development of targets for Directed Maintenance as new services are deployed.
Assist in the implementation of New Services. This is to include testing and system verification and act as a technical resource representing Technical Operations during Project phases.
Perform Preventative Maintenance activities at the Node and Launch Amplifiers in conjunction with Network Facing CRT’s to certify critical points in the Network on a routine basis as prescribed by the Directed Maintenance Charter.
Assist in the co-ordination of Category 1 Directed Maintenance Activities as required. Noise problems, customer escalated referrals and complex troubleshooting of Digital and HSI platform problems.
Performs technical evaluations of new products and equipment and develops formalized reporting on the findings.
Provides technical assistance to field staff and to Lab Tech (where present) and other departments as required.
Completes paperwork, records and logs associated with equipment and system maintenance to meet Industry and Cogeco standards.
Must participate in all Network Certification programs as deemed appropriate by Cogeco Cable.
Performs other duties as required.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College diploma in relevant discipline required.
Certification in Electronics, Electronics Engineering , preferably to the Technician or Technologist level is an asset.
Society of Cable Television Engineers endorsed NCTI Broadband Advanced Technician certification is preferred.

WORK EXPERIENCE

10 +years experience in the Technical Operations and Maintenance of CATV-Telecommunications Systems. In depth understanding of Broadband, Cable, Telecommunications or Internet industries and technology preferred.
Previous RF Network and/or Digital Platform maintenance and telephony experience preferred.
Previous telephony experience, particularly IP, would be an asset.

SPECIFIC COMPETENCIES

Mechanical aptitude required to complete complex repairs and corrections.
Thorough working knowledge of CATV, Internet, cable television products and services required.
Solid understanding of Digital and Analog technologies and how this pertains to specific Cogeco Services – Internet, CATV, VOD and VOIP required.
Use of MS Office applications at an intermediate level (Word, Excel, Access and PowerPoint, Visio) is required.
Working knowledge of HP Open View, Oracle and Remedy, is preferred.
A+ Certification is preferred.
General understanding of Broadband, Cable, Telecommunications or Internet industries and technology preferred.
Strong verbal and written communication skills to compile and prepare data into logical reports.
Ability to work independently, in a self-managing manner, yet flexible to a collaborative team approach on specific tasks.
Demonstrated logical problem solving skills.
Ability to prioritize and organize own work, and coordinate large project activities with others.
Ability to manage projects including estimating time lines and costs, breaking down tasks, assigning priorities and providing timely management reporting.
Solid interpersonal skills with a winning customer service attitude and high level of professionalism.
“On Call Rotation” requires incumbent works all hours of the day, weekends and holidays.
Frequent and stressed deadlines, interruptions and fast paced working environment.
Valid Ontario Drivers license and eligibility to drive Cogeco vehicles.

PHYSICAL DEMANDS AND VISUAL ACUITY

Occasionally required to lift up to 70 lbs and work on fibreglass extension ladders.
Must be able to satisfy the visual acuity test requirements (ie: depth perception, colour, distance and peripheral vision).

Apply now by email: careers@cogeco.com

Storefront Sales Representative

LOCATION : Hamilton

(1) Temporary Part time

SUMMARY

KEY RESPONSIBILITIES

Actively focuses on selling, up grading and promoting Cogeco products & services.. Effectively interacts with customers regarding billing inquiries, equipment problems, etc.; carefully listens to current and prospective customers’ requests; and escalates issues as required. Provides professional services and solutions to meet customer needs. Schedules and inputs order requests using the compliance tools necessary, ITC EzCare, Go Button and Valid transaction receipts.
Delivers outstanding customer services that will entice customers to select Cogeco as their sole supplier of choice for Cable TV and Internet services. Highlights the advantages of cable television and Internet access services.
Makes every effort to retain customers who express their wish to cancel their subscription or reduce their level of service. Is upfront in all his/her dealings with customers. Is proactive, sincere and empathetic when responding to customers’ questions or issues. Issues and accepts return of equipment.
Manually completes work orders and files same daily, inputting into ITC. Categorizes Customer Call Types in EzCare for transaction accuracy. Inputs notations on customer accounts for collections.
Will be an active participant in a Quality scorecard, which will display selling skills, product knowledge and expertise in satisfying customers needs.
Actively participates in corporate initiated Selling skills training as well and new procedural enhancements as part of the position requirements.
Processes customer payments for equipment and services in accordance with existing Cogeco policy, which may include credit or debit card, or PAP methods. Resolves problems related to PAP requests from customers and banking institutions.
Processes system-wide refunds. Confirms accurate totals with Cogeco processed cheques. Processes stale-dated cheques. Files and matches manual refunds.
Performs other duties and/or projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College Diploma or combination of equivalent education and work experience required.
High School Diploma required.

WORK EXPERIENCE

Minimum 1-3 years customer service and retail salesexperience.

SPECIFIC COMPETENCIES

Strong communication skills (written and verbal). Bilingualism (E/F) is an asset.
Solid interpersonal skills and customer focus. As an ambassador of Cogeco, demonstrates a high level of professionalism (i.e. demeanour, presentation) and a winning customer service attitude.
Highly organized and detail oriented with the ability to identify, analyze, troubleshoot, resolve and/or escalate customer inquiries or issues.
Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Basic accounting knowledge is an asset.
Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment.
Prior experience and knowledge of ITC system an asset.
General understanding of cable, Internet and telecom industries is an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Considerable amount of time standing and occasional lifting (at least 20 lbs) is required.

Apply now by email: careers@cogeco.com

Retail Storefront Sales Representative

LOCATION : Kingston

(1) Temporary Part Time Position

SUMMARY

KEY RESPONSIBILITIES

Actively focuses on selling, up grading and promoting Cogeco products & services.. Effectively interacts with customers regarding billing inquiries, equipment problems, etc.; carefully listens to current and prospective customers’ requests; and escalates issues as required. Provides professional services and solutions to meet customer needs. Schedules and inputs order requests using the compliance tools necessary, ITC EzCare, Go Button and Valid transaction receipts.
Delivers outstanding customer services that will entice customers to select Cogeco as their sole supplier of choice for Cable TV and Internet services. Highlights the advantages of cable television and Internet access services.
Makes every effort to retain customers who express their wish to cancel their subscription or reduce their level of service. Is upfront in all his/her dealings with customers. Is proactive, sincere and empathetic when responding to customers’ questions or issues. Issues and accepts return of equipment.
Manually completes work orders and files same daily, inputting into ITC. Categorizes Customer Call Types in EzCare for transaction accuracy. Inputs notations on customer accounts for collections.
Will be an active participant in a Quality scorecard, which will display selling skills, product knowledge and expertise in satisfying customers needs.
Actively participates in corporate initiated Selling skills training as well and new procedural enhancements as part of the position requirements.
Processes customer payments for equipment and services in accordance with existing Cogeco policy, which may include credit or debit card, or PAP methods. Resolves problems related to PAP requests from customers and banking institutions.
Processes system-wide refunds. Confirms accurate totals with Cogeco processed cheques. Processes stale-dated cheques. Files and matches manual refunds.
Performs other duties and/or projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College Diploma or combination of equivalent education and work experience required
High School Diploma required.

WORK EXPERIENCE

Minimum 1-3 years customer service and retail sales experience.

SPECIFIC COMPETENCIES

Strong communication skills (written and verbal). Bilingualism (E/F) is an asset.
Solid interpersonal skills and customer focus. As an ambassador of Cogeco, demonstrates a high level of professionalism (i.e. demeanour, presentation) and a winning customer service attitude.
Highly organized and detail oriented with the ability to identify, analyze, troubleshoot, resolve and/or escalate customer inquiries or issues.
Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Basic accounting knowledge is an asset.
Must have previous experience working PCs and demonstrated navigation abilities within a Windows environment.
Prior experience and knowledge of ITC system an asset.
General understanding of cable, Internet and telecom industries is an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Considerable amount of time standing and occasional lifting (at least 20 lbs) is required.

Apply now by email: careers@cogeco.com

Sales Representative, Ontario Business Solutions

LOCATION : Oakville

(1 Full Time Position)

SUMMARY

KEY RESPONSIBILITIES

Responsible for sales in assigned area(s); including initiating contracts, generating and following up on leads, conducting sales demos/presentations, building/maintaining relationships, identifying the needs of prospective customers and closing the sale within agreed timeframes and quality standards within the Small/Medium Business marketplace.
Cultivate and maintain relationships with commercial contacts ensuring strong business relationships through active participation in Chamber of Commerces, Business Associations and other business networking opportunities.
Responsible for gathering information, developing and executing creative approaches to acquire customers for Cogeco’s Business High Speed Internet Access and our Commercial Phone services.
Responsible to develop and execute presentations for seminars, workshops and other group selling opportunities.
Responsible for achieving and exceeding sales targets.
Develops new business opportunities including new customer prospects and cold calling.
Responsible for the submission and accuracy of all necessary sales activity reporting.
Assists with other departmental requests as required and performs special projects or other duties as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College Diploma or combination of equivalent education and work experience required.

WORK EXPERIENCE

Minimum of 2-5 years sales experience is required with a working knowledge of sales cycle and demonstrated up-selling skills, preferably in a communications environment. Must have proven experience in varied and complex selling situations.

SPECIFIC COMPETENCIES

Excellent negotiation and influencing skills with potential sales leadership qualities.
Working knowledge of Windows 95/98/2000/NT/XP. Experience with LANs, WANs and network implementation.
Understanding of VPN technologies an asset.
Highly motivated, performance driven with the ability to work under pressure.
Detail oriented with the ability to analyze and identify sales opportunities, troubleshoot and resolve customer issues.
Strong listening and communication (verbal/written) skills.
Demonstrated interpersonal skills with a winning professional customer service attitude.
Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Valid Ontario Driver’s licence.
General understanding of broadband, telecom, cable and internet industries is an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Extensive travel.

Apply now by email: careers@cogeco.com

Technical Operations Manager, Customer Facing

LOCATION : Peterborough

(1 Full Time Position)

SUMMARY

In accordance with Cogeco’s established procedures, policies and available tools, the incumbent is responsible for supervising the daily activities and functions of the assigned field technical staff and contractors, while meeting the levels of quality, reliability and productivity - as mandated by Cogeco’s strategic plan and by the Regulatory agencies.

KEY RESPONSIBILITIES

Responsible for the performance management and deliverables of staff. Conducts coaching and performance appraisals. Ensures adherence to company policies and compliance with departmental standards. Recruits, coaches, motivate, develop, train, cross trains, and disciplines staff. Assists staff with resolve complex or out of policy operations problems.
Develops and administers procedures to monitor staff and department activity. Conducts internal audits regularly to maximize quality service and productivity of each staff member. Takes appropriate actions and escalates issues as required.
Proactively manages resources through effective scheduling, staffing levels and work/task assignment to ensure departmental metrics are met.
Prepares department, operating and capital budgets for approval by the Technical Director. Prepares forecasts and reports as required.
Co-ordinates internal and external workforce to deliver - Installations, Sales, Service, Buried Service Wire activities and Cable locate activities. Authorizes and assigns aforementioned work, materials and tools. Adjusts manpower, quota and scheduling as required.
Reviews operational parameter reports and activities; initiates programs for improvement and monitors compliance to standards.
Promotes all Health and Safety policies and procedures and will be expected to share the task of Management representative to the Joint Health and Safety Committee.
As part of his/her function, the incumbent must take all necessary measures to ensure their health and safety at work and that of employees under their responsibility, while seeing to the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures.
Responds to Customer escalations as required and resolves to meet customer satisfaction and company standards.
Prepares purchase requisitions and co-ordinates the repair of equipment.
Assists with special projects, and performs other duties as required.
Incumbent must set annual objectives for employees under his/her supervision, review them based on any new operational requirements, and administer the Performance Management process.
As part of his/her function, incumbent must take all necessary measures to ensure their health and safety at work and that of employees under their responsibility, while seeing to the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs

ACADEMIC TRAINING

College Diploma in Electronics or relevant discipline.
University Degree in Electronics/Communications is preferred.

WORK EXPERIENCE

8+ years of relevant experience, including three years in a leadership role.

SPECIFIC COMPETENCIES

Solid understanding of Data Principles, IP technology, Digital Video, QAM, DOCSIS, Broadband RF-HFC System architecture, specifications and measurements, BP23 standards, Mobile Force Application, ITC, Remedy Ticketing,
Demonstrated troubleshooting, coaching, problem solving, facilitation, and conflict resolution skills to effectively resolve employee and customer issues.
Demonstrated interpersonal and organizational skills with the ability to effectively manage conflicting priorities and a team of 15 or more staff.
Demonstrated strong customer service skills. Good written and verbal communication skills. Ability to establish professional working relationships with departmental staff, management, and customers.
Proficiency in the day to day use of MSOffice applications (Word, Excel, Outlook).
Valid driver’s license.
Hands-on Managements style (proven ability to motivate and lead others).
Detail oriented with and the ability to assess impact of decisions.
Self-motivated. Takes initiative in identifying and resolving problems independently. Monitors own work for quality.
Demonstrated knowledge and commitment to following and encouraging safe work practices.

PHYSICAL DEMANDS AND VISUAL ACUITY

Occasionally required to lift up to 70 lbs and work on fibreglass extension ladders, operate hand and power tools and electronic test equipment.
Must satisfy the visual acuity test requirements (i.e.: depth perception, colour, distance and peripheral vision).
On call 24 hrs a day. Multiple projects with conflicting deadlines; multiple demands from customers, staff, and various external and company sources. The incumbent is at all times responsible for the provision of excellent customer service to current and potential customers in the local area.

Apply now by email: careers@cogeco.com

Customer Facing Technician

LOCATION : Peterborough

(1) Full Time Position

SUMMARY

In accordance with established procedures, policies and available tools, the incumbent is responsible for installing, operating and maintaining all products and aspects of the network including drop, plant, and associated equipment to Cogeco and Industry Canada standards and to the customer’s satisfaction. it is expected all work functions are performed in a manner to ensure the highest level of quality customer service is achieved. This consists of, but is not limited to; installation calls including connections, adds, moves, changes and deletions of services, and service related work.

KEY RESPONSIBILITIES

Performs installations, connections, service additions and disconnections of all Cogeco services. Tests, installs, troubleshoots and repairs advanced services. This includes responding to service calls initiated by customers or the NOC and resolving issues with other departments if necessary.
Performs service and repair work from multi-tap to customer premise equipment in a safe and controlled manner.
Performs, but not limited to, multiline phone installations, change of service and disconnects following Cogeco approved methods. Educates customers on the correct use of all related Cogeco products and services.
Building and fostering positive relationships with all customers, identifying their needs and responding in a timely manner with the utmost professionalism.
Highlights and up sells the features and benefits of Cogeco products/services; motivate customers to choose Cogeco as their exclusive service provider. Strives to retain customers wishing to cancel or downgrade their services.
Operates and understands the use of test equipment related to 2-way services coaxial and fibre systems including, signal level meters and leakage monitors, etc.
Performs various administrative duties such as completing and maintaining accurate system records, activity reports and support documentation.
Ensures the vehicle, test equipment and other assigned tools and equipment are maintained in excellent condition.
Escalates issues as required to appropriate Cogeco department or supplier and ensures follow-up of outstanding issues.
Attends Cogeco and Industry training and developmental events to maintain technical skills and knowledge. Provides reports on such activity.
Performs other duties/tasks as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College diploma in Electronics, preferably to the Technician or Technologist level or combination of equivalent education and experience required.
A+ certification preferred.

WORK EXPERIENCE

Minimum of 1 to 3 years experience in CATV System or relevant experience in the telecom industry preferred.
Installation experience with interconnect company or VoIP key system installation would be an asset

SPECIFIC COMPETENCIES

Mechanical aptitude required to complete required repairs and corrections.
General understanding of broadband, cable telecommunications or Internet industries and technology preferred.
Knowledge of and demonstrated experience in working with HFC Networks, Telephony, PSTN and PBX environments and troubleshooting techniques preferred.
Demonstrated knowledge and commitment to following and encouraging safe work practices.
Strong interpersonal and customer service focus.
Must be people and team oriented and have demonstrated ability to communicate clearly, verbally and in writing.
Superior organizational and analytical skills with the ability to independently manage multiple priorities.
Must be PC literate, and must have good working knowledge of Internet and MS Office applications (e.g.: Outlook, Word, Excel, and Access).
Self motivated and able to work independently and take initiative in identifying and resolving problems.
Valid Ontario driver’s license and eligibility to drive Cogeco vehicles.
Flexibility required with respect to hours of work as business needs change

PHYSICAL DEMANDS AND VISUAL ACUITY

Frequently required to lift up to 70 lbs and work on fibreglass extension ladders, operate hand and power tools and electronic test equipment.
Must satisfy the visual acuity test requirements (ie: depth perception, colour, distance and peripheral vision).
Required to move racks, lift/bend/climb/crawl to install equipment, pull wires through ceilings and ducts, install wiring and climb ladders.
Required to work in all weather conditions

Apply now by email: careers@cogeco.com

Network Facing Technician

LOCATION : Peterborough

(1 Full Time Position)

SUMMARY

In accordance with established procedures, policies and available tools, the incumbent is responsible for installing, operating and maintaining all aspects of the network including drop, plant, and associated equipment to Cogeco and Industry Canada standards and to the customer’s satisfaction.

KEY RESPONSIBILITIES

Installs, maintains and repairs active, passive and optical network equipment and devices in the network.
Ensures that network systems are maintained to Cogeco and/or Industry Canada specifications and standards by completing prescribed maintenance activities.
Monitors system for signal leakage and completes required repairs to ensure that CLI remains at or below Cogeco standards.
Responds to network outages and completes required repairs in an effective and timely manner.
Educates customers on the use of all Cogeco products and services.
Contributes to the growth of all Cogeco products and services through promotion and sale of our products.
Works with other technical staff as required ensuring the correction of customer problems in an effective and timely manner.
Operates and understands the use of test equipment related to the maintenance of 2-way coaxial and fibre systems including network analyzers, signal level meters and leakage monitors, etc.
Performs various administrative duties such as completing and maintaining accurate system records, activity reports and support documentation.
Ensures the vehicle, test equipment and other assigned tools and equipment are maintained in excellent condition.
Escalates issues as required to the appropriate Cogeco department or supplier and ensures follow-up of outstanding issues.
Attends Cogeco and Industry training and developmental events to maintain technical skills and knowledge. Provides reports on such activity.
Performs other duties/tasks as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College diploma in Electronics, or relevant discipline or combination of equivalent education and work experience required
CATV, Telecommunications and related technical training.
Mechanical aptitude required to complete required repairs and corrections.
A+ certification preferred.

WORK EXPERIENCE

Minimum of 5 to 8 years experience in CATV system.

SPECIFIC COMPETENCIES

Demonstrated knowledge and commitment to following and encouraging safe work practices.
Strong interpersonal and customer service focus.
Must be people and team oriented and have demonstrated ability to communicate clearly, verbally and in writing.
Detail oriented and possess sound organizational, problem solving, analytical and reporting skills.
Superior organizational and analytical skills with the ability to independently manage multiple priorities.
Must be PC literate, and must have good working knowledge of Internet and MS Office applications (e.g.: Outlook, Word, Excel, and Access).
Self motivated and able to work independently and take initiative in identifying and resolving problems.
Valid Ontario driver’s license and eligibility to drive Cogeco vehicles.
Flexibility required with respect to hours of work as business needs change

PHYSICAL DEMANDS AND VISUAL ACUITY

Frequently required to lift up to 70 lbs and work on fibreglass extension ladders, operate hand and power tools and electronic test equipment.
Must satisfy the visual acuity test requirements (ie: depth perception, color, distance and peripheral vision).

Apply now by email: careers@cogeco.com

Sales Representative, Ontario Business Solutions

LOCATION : Cornwall

(1 Full Time Position)

SUMMARY

KEY RESPONSIBILITIES

Responsible for sales in assigned area(s); including initiating contracts, generating and following up on leads, conducting sales demos/presentations, building/maintaining relationships, identifying the needs of prospective customers and closing the sale within agreed timeframes and quality standards within the Small/Medium Business marketplace.
Cultivate and maintain relationships with commercial contacts ensuring strong business relationships through active participation in Chamber of Commerces, Business Associations and other business networking opportunities.
Responsible for gathering information, developing and executing creative approaches to acquire customers for Cogeco’s Business High Speed Internet Access and our Commercial Phone services.
Responsible to develop and execute presentations for seminars, workshops and other group selling opportunities.
Responsible for achieving and exceeding sales targets.
Develops new business opportunities including new customer prospects and cold calling.
Responsible for the submission and accuracy of all necessary sales activity reporting.
Assists with other departmental requests as required and performs special projects or other duties as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College Diploma or combination of equivalent education and work experience required.

WORK EXPERIENCE

Minimum of 2-5 years sales experience is required with a working knowledge of sales cycle and demonstrated up-selling skills, preferably in a communications environment. Must have proven experience in varied and complex selling situations.

SPECIFIC COMPETENCIES

Excellent negotiation and influencing skills with potential sales leadership qualities.
Working knowledge of Windows 95/98/2000/NT/XP. Experience with LANs, WANs and network implementation.
Understanding of VPN technologies an asset.
Highly motivated, performance driven with the ability to work under pressure.
Detail oriented with the ability to analyze and identify sales opportunities, troubleshoot and resolve customer issues.
Strong listening and communication (verbal/written) skills.
Demonstrated interpersonal skills with a winning professional customer service attitude.
Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Open to change with a learning attitude towards work and to contribute to teams.
Valid Ontario Driver’s licence
General understanding of broadband, telecom, cable and internet industries is an asset.

PHYSICAL DEMANDS AND VISUAL ACUITY

Extensive travel.

Apply now by email: careers@cogeco.com

Technical Sales Representative

LOCATION : Windsor

(1 Full Time Position)

SUMMARY

In accordance with established procedures, policies, standards and available tools, the incumbent is responsible for local sales and providing technical field support to all Cogeco subscribers within a designated area and/or designated multiple dwelling units. The incumbent is expected to sell, deliver and install Cogeco’s products and services in a timely and professional manner. It is also expected that the incumbent is responsible for maximizing building penetration/revenues, and ensuring an optimal level of quality customer service. This includes, but is not limited to; identifying and closing sales opportunities, managing customer and landlord relationships, installation calls to include connections, adds, moves, changes, deletions of services and service related work.

KEY RESPONSIBILITIES

Responsible for sales in assigned area(s): including initiating contacts, generating and following up on leads, and conducting sales demos/presentations. Identifying needs of prospective customers, and closing the sale within agreed timeframes and quality standards.
Performs installations, connections, service additions and disconnections of all Cogeco services. Tests, installs, troubleshoot and repairs advanced services. This includes responding to service calls initiated by customers or the NOC and resolving issues with other departments if necessary.
Building and fostering positive relationships with building superintendents & customers, identifying their needs and responding in a timely manner with the utmost professionalism.
Highlights and up sells the features and benefits of Cogeco products/services; motivate customers to choose Cogeco as their exclusive service provider. Strives to retain customers wishing to cancel or downgrade their services.
Maintains MDU panels/pedestals in accordance with property owners and Cogeco’s design specifications. Makes necessary repairs as needed, or as a minimum reports substandard quality through the Cogeco referral process.
Performs various administrative duties such for all technical and sales activities. Maintains statistical paperwork, route sheets and customer work orders.
Provides regular status updates to Sales and Technical Operations Managers. Escalates issues as required.
Maintains accurate tool, test equipment and vehicle maintenance records and information.
Attends Cogeco and Industry training and developmental events to maintain technical & sales skills and knowledge. Provides reports on such activity.
Performs other duties/tasks as assigned. This includes assisting other departments as required.
As part of their work, employees must take all necessary measures to ensure their own health & safety and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College diploma in Electronics, preferably to the Technician or Technologist level would be an asset.
CATV, Telecommunications or related technical training certificate would be an asset.

WORK EXPERIENCE

Retail sales, technical sales support and/or outbound telesales experience and/or a working knowledge of the sales cycle and cross-selling skills would be an asset.
Minimum of 1 to 3 years experience in CATV System or relevant experience in the telecom industry.

SPECIFIC COMPETENCIES

Mechanical aptitude is required to complete Installations and repairs.
General understanding of broadband, cable telecommunications or Internet industries and technology preferred.
Demonstrated knowledge and commitment to following and encouraging safe work practices.
Strong interpersonal and customer service focus.
Must be people and team oriented and have demonstrated ability to communicate clearly, verbally and in writing.
Detail oriented and possess sound organizational, problem solving, analytical and reporting skills.
Superior organizational and analytical skills with the ability to independently manage multiple priorities.
Must be PC literate, and must have good working knowledge of Internet and MS Office applications (e.g.: Outlook, Word, Excel, and Access).
Self motivated and able to work independently and take initiative in identifying and resolving problems.
Valid Ontario drivers license and eligibility to drive Cogeco vehicles.
Flexibility required with respect to hours of work as business needs change

PHYSICAL DEMANDS AND VISUAL ACUITY

Required to lift up to 70 lbs and work on fibreglass extension ladders, operate hand and power tools and electronic test equipment.
Must satisfy the visual acuity test requirements (ie: depth perception, color, distance and peripheral vision).
Infrequently required to move racks, lift/bend/climb/crawl to install equipment, pull wires through ceilings and ducts, install wiring and climb ladders.
Infrequently required to work in all weather conditions

Apply now by email: careers@cogeco.com

Director, Health and Safety, Bilingual

LOCATION : Burlington

SUMMARY

The position of Director Health & Safety is responsible for setting the strategic direction for Health and Safety within the corporation. The incumbent will provide direction to Cogeco for all matters relating to Health and Safety, policies, programs and procedures and ensure the corporation is compliant with Laws, Regulations and Standards relating to Health and Safety.

KEY RESPONSIBILITIES

Act as expert advisor for the interpretation and enforcement of Occupational Health & Safety (OH&S) laws, policies, processes and standards in force.
Recommend and see to the implementation of internal OH&S policies, processes and standards.
Develop and recommend new work accident prevention strategies. Develop strategies to communicate and issue Emergency and Fire Safety measures required by laws, standards and safety codes.
Together with existing Health & Safety Committees (H&SC), make sure current prevention programs are updated and consult with participants on all matters to be submitted to them. Develop relevant strategies.
Act as Management representative in some H&SC, and act as advisor with Workplace H&SC.
Prepare or purchase the content of training to be given to managers and employees, and ensure they are trained so they can take en charge of Health & Safety in the workplace.
Ensure audits are performed to measure any gaps with current laws and policies. Develop action plans to correct deficiencies and support operational managers’ Health & Safety goals.
Coordinate or perform inspections required to validate and measure the impact of Health & Safety programs. Raise managers and employees’ awareness of Health & Safety and Ergonomics issues. Perform risk assessments and hazard analyses as needed. Provide concerned managers and employees with recommendations or guidance.
Together with interveners from the HR Department, see to the overall administration of corrective actions (administrative revisions, contestations, medical expertises, etc.). Coordinate the Company’s decisions and interventions with regards to claims made with the CSST and WSIB. Supervise all files so as to minimize lost time and costs and ensure prompt return to work. Represent the Company before administrative courts.
Keep current on developments and participate in industrial committees or with private or public agencies regarding the best Health & Safety practices.
Write the contents of memos, bulletins, articles and newsletters to be issued to employees.
Make sure all Health & Safety records required by law and internal procedures are kept up to date.
Ensure mandatory first aid services are implemented, in accordance with law requirements.
Produce all required statistical data, to support projects and decisions as well as analyze trends and the results of prevention efforts.
Design and organize all internal activities to promote Health & Safety.
Represent or ensure Cogeco participation in Canadian Standards or organizations that provide policy and direction for Health and Safety policies and practices
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

Bachelor’s degree in Labour Relations, Administration, Engineering, or other related discipline
Certificate in Health & Safety

WORK EXPERIENCE

10 + years of relevant experience involving the responsibilities described herein
General experience in Human Resources, especially in labour relations

SPECIFIC COMPETENCIES

Must be fluently bilingual, both oral and written
Very good knowledge of the Ontario and Quebec provincial legislation, of federal OH&S laws, and of the CSST and WSIB operations and rules
Strategist, very comfortable in the field
Good business sense, structured and results oriented
Strong organizational skills
Effective analytical and synthetic skills
Very good knowledge of the Microsoft suite (Word, Excel and PowerPoint); administratively self-sufficient
Member of an Association (CHRP, CIRC or CRSP)

PHYSICAL DEMANDS AND VISUAL ACUITY

Apply now by email: careers@cogeco.com

Customer Facing Technician

LOCATION : Sarnia

(2) Full Time Position

SUMMARY

KEY RESPONSIBILITIES

Performs installations, connections, service additions and disconnections of all Cogeco services. Tests, installs, troubleshoots and repairs advanced services. This includes responding to service calls initiated by customers or the NOC and resolving issues with other departments if necessary.
Performs service and repair work from multi-tap to customer premise equipment in a safe and controlled manner.
Performs, but not limited to, multiline phone installations, change of service and disconnects following Cogeco approved methods. Educates customers on the correct use of all related Cogeco products and services.
Building and fostering positive relationships with all customers, identifying their needs and responding in a timely manner with the utmost professionalism.
Highlights and up sells the features and benefits of Cogeco products/services; motivate customers to choose Cogeco as their exclusive service provider. Strives to retain customers wishing to cancel or downgrade their services.
Operates and understands the use of test equipment related to 2-way services coaxial and fibre systems including, signal level meters and leakage monitors, etc.
Performs various administrative duties such as completing and maintaining accurate system records, activity reports and support documentation.
Ensures the vehicle, test equipment and other assigned tools and equipment are maintained in excellent condition.
Escalates issues as required to appropriate Cogeco department or supplier and ensures follow-up of outstanding issues.
Attends Cogeco and Industry training and developmental events to maintain technical skills and knowledge. Provides reports on such activity.
Performs other duties/tasks as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING

College diploma in Electronics, preferably to the Technician or Technologist level or combination of equivalent education and experience required.
A+ certification preferred.

WORK EXPERIENCE

Minimum of 1 to 3 years experience in CATV System or relevant experience in the telecom industry preferred.
Installation experience with interconnect company or VoIP key system installation would be an asset

SPECIFIC COMPETENCIES

Mechanical aptitude required to complete required repairs and corrections.
General understanding of broadband, cable telecommunications or Internet industries and technology preferred.
Knowledge of and demonstrated experience in working with HFC Networks, Telephony, PSTN and PBX environments and troubleshooting techniques preferred.
Demonstrated knowledge and commitment to following and encouraging safe work practices.
Strong interpersonal and customer service focus.
Must be people and team oriented and have demonstrated ability to communicate clearly, verbally and in writing.
Superior organizational and analytical skills with the ability to independently manage multiple priorities.
Must be PC literate, and must have good working knowledge of Internet and MS Office applications (e.g.: Outlook, Word, Excel, and Access).
Self motivated and able to work independently and take initiative in identifying and resolving problems.
Valid Ontario driver’s license and eligibility to drive Cogeco vehicles.
Flexibility required with respect to hours of work as business needs change

PHYSICAL DEMANDS AND VISUAL ACUITY

Frequently required to lift up to 70 lbs and work on fibreglass extension ladders, operate hand and power tools and electronic test equipment.
Must satisfy the visual acuity test requirements (ie: depth perception, colour, distance and peripheral vision).
Required to move racks, lift/bend/climb/crawl to install equipment, pull wires through ceilings and ducts, install wiring and climb ladders.
Required to work in all weather conditions

Apply now by email: careers@cogeco.com