Privacy Commitment

COGECO is a diversified holding corporation with operations in cable television, telecommunications and radio broadcasting, through which it provides leading edge communications services.

Cogeco Cable Inc., the cable subsidiary, provides a wide range of broadcasting and telecommunications services to residential and commercial customers in Québec and Ontario, over state-of-the-art broadband network facilities. Through its subsidiary, Cogeco Diffusion Acquisitions Inc., COGECO wholly-owns and operates thirteen (13) radio stations across most of Québec with complementary radio formats serving a wide range of audiences, as well as Cogeco News, its news agency broadcast in close to 30 independent radio stations across Québec.

At COGECO, we know that the protection of your privacy is important to you. COGECO shares that concern, and has implemented a range of robust business procedures and rigorous security safeguards to ensure that your information is kept confidential and used for only the purposes for which it was collected.

YOUR PRIVACY

As part of its commitment to privacy, COGECO has developed a formal Privacy Policy, which sets out the rights of our customers and the obligations of COGECO with respect to the treatment of personal information. The COGECO Privacy Commitment that you are reading is intended to be a less formal summary of the main points covered by the COGECO Privacy Policy.

Both this commitment and the COGECO Privacy Policy applies to the COGECO family of companies in Canada, including the Canadian operations of COGECO Inc. and its subsidiaries, including COGECO Cable Inc., COGECO Diffusion Acquisitions Inc. and COGECO Data Services Inc., as well as their affiliates and direct and indirect operating subsidiaries (collectively, “COGECO”). Any time that you do business or interact with one of these companies, or with anyone acting as an agent on our behalf, you are protected by the rights and safeguards contained in these documents and you explicitly agree to their terms.

PERSONAL INFORMATION

Personal information means any information about an identifiable individual. This would include information respecting your account with us, including your identity, the services you subscribe to and your usage of those services. WHAT

WE COLLECT AND WHY

COGECO collects and uses personal information about you:

  • to establish and maintain our commercial relationship with you, manage your account and provide you with products and services

    For example, when you first sign up for our services, we collect from you information that will allow us to confirm your identity in subsequent telephone interactions with you
     
  • to understand your needs and preferences, allowing us to offer you other COGECO products and services that may be of interest to you

    For example, we maintain records of the services to which you subscribe, and how much you use them, enabling us to offer you plans and packages that may better suit your needs and interests
     
  • to develop, enhance, market or provide our products and services

    For example, we may record telephone calls made to or received from COGECO employees or authorized agents in order to ensure quality control and train customer service representatives on how to best meet customer needs
     
  • to allow you to participate in a contest or promotion run by a COGECO company or by one of its authorized agents

    For example, in order to establish eligibility, and in order to be able to identify and contact winners, we will collect personal information from contest entrants
     
  • to manage its businesses and ensure the efficiency, reliability and security of its systems

    For example, we review and analyze usage of our networks in order to allow us to operate them efficiently and plan for future expansions and upgrades
     
  • to comply with legal and regulatory obligations

    For example, we may be required by a court order or warrant to collect or retain certain personal information.

We collect only that personal information that is clearly necessary to fulfil the purposes noted above. COGECO will not use your personal information for any other purpose without your consent, except in exceptional circumstances or where required by law. 

SHARING YOUR INFORMATION

COGECO does not sell personal information to third parties for sales or marketing purposes.

There are a number of circumstances where we may need to disclose personal information about you, such as:

  • To another company in the COGECO family of companies (subject to CRTC requirements)

    For example, we may share information between our telephone and cable television businesses, in order to qualify you for bundled discounts, or for efficiency purposes
     
  • To a person acting on your behalf

    For example, to a person you have authorized to act on your behalf if you are out of the country or seriously ill
     
  • To a person retained by COGECO to perform work on its behalf

    For example, to a company we may retain to print and send out bills on our behalf
     
  • To another communication service provider, or a company involved in supplying you with communications or directory-related services

    For example, we may provide your name, address and phone number to a telephone directory publisher, unless you have indicated otherwise
     
  • To a company to which COGECO may want to sell parts of its business or assets, or to a company seeking to lend money that is secured by the assets of COGECO
     
  • To law enforcement and emergency services providers, in an emergency, where required by law (such as by statute, or pursuant to a warrant or court order), or in the case of a violation, or suspected violation, of applicable laws

    For example, we may disclose your personal information to emergency services personnel if a 911 call is made from your telephone, or we may collaborate with law enforcement or public authorities based on serious allegations or reasonable evidence of illegal conduct upon receipt of a warrant or court order.

Any such disclosures are made on a confidential basis, with the information to be used only for the intended purpose.

In some cases, personal information may be stored or processed outside Canada, where it will be subject to the legal jurisdiction of those countries.

No other disclosures will be made without your consent.

 YOUR CHOICES

You may choose not to receive marketing communications from us. Simply contact our customer service at customer.service@cogeco.com or 1-800-1-800-267-9000 in Ontario, or at service.clientele@cogeco.com or 1-800-665-5151 in Québec.

You may choose not to have the telephone number associated with the telephone service you receive from COGECO listed in a directory. In such a case, you will have to clearly advise us upon subscription, or later, by contacting us at the same numbers and addresses as those mentioned above.

On request, you may access all of your personal information held by COGECO, and you may request corrections to any inaccurate information. We strive to keep your personal information as accurate and up-to-date as necessary.

KEEPING YOUR INFORMATION SAFE

COGECO keeps your personal information only for so long as we need it to fulfil the purpose for which it was collected. When it is no longer required, your personal information will be erased, destroyed or made anonymous.

At all times, your personal information will be protected by appropriate physical, technological and operational security safeguards. When personal information is shared with third parties, such as a service provider retained by COGECO to carry out work on its behalf, those third parties are selected carefully and are contractually bound to protect the information using equivalent security safeguards that COGECO uses.

FURTHER INFORMATION

If you have more particular questions or concerns, you may wish to review the full COGECO Privacy Policy as well as the FAQs posted on our website.

If you would still like further information on any aspect of COGECO’s privacy practices, would like to obtain access to, or correct personal information held about you, or would consider to file a complaint respecting privacy, you may do so by contacting our Chief Privacy Officer:

Caroline Dignard
Chief Privacy Officer
COGECO CABLE INC.
5 Place Ville-Marie, Suite 1700
Montréal, Québec
H3B 0B3
By phone: 514-764-4700
By e-mail: privacy@cogeco.com

Version 2012.1

Revised February, 2012