Customer Support
Why can't I move my multifunction cable modem?
A lock has been placed on the line because 911 dispatch is automatically given your address information in case you are unable to respond to their questions. If the equipment is moved from its initial location, emergency services may be sent to the wrong address. If your modem needs to be returned to Cogeco, the return package sent will include a tool to allow you to unlock the modem. These tools can also be obtained at any of our .
General Questions
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