Customer Support
Billing
- What do I do if someone I know is stealing cable?
- I sent in my pre-authorized banking withdrawal information last week and I just received another bill. Why was the money not taken from my bank account?
- Can you help me understand my Cogeco invoice?
- How do I cancel my Cogeco service?
- How can I get a copy of an invoice?
- When there is an outage in the area, why are we not automatically credited for the time we are without service?
- How can I pay my bill?
- I just made a payment. Why isn't it showing up on my invoice?
- I'm not normally billed monthly but I just received another invoice for the rate increase. Why?
- Why doesn't the balance provided online match my bill?
- I was to receive a credit adjustment and it is not on my latest invoice.
- Are the recent rate realignments a result of the upcoming internal reorganization?
- Why am I being charged for a partial month of service?
- How do I check my account balance?
- Will I need to update the payee for my online/telephone banking payments because of the internal reorganization?
- What are the benefits of pre-authorized withdrawals?
- How do I request a name change on my account?
- Where can I report my payment?
- How can I contact Cogeco?
- I have a late fee and/or administration charge on my bill. Why?
- Why was I disconnected today? No one contacted me.
- Does Cogeco offer paperless billing?
- Will there be any changes to my service from the internal reorganization and amendments to the Services Agreement?
Subscribe
- Am I the only one who can change my subscription options?
- I am building a new home. How do I make arrangements to have my home pre-wired for cable service?
- Why do I have to be home for the service to be installed? Can't you just hook it up from outside?
- I'm building a fence. How do I know where the cable is located underground?
- Why do I have to wait 6-8 weeks or longer for my cable to be buried?
- Why do you require a letter of permission from my landlord to install service?
- I am going away for the winter. What do I do about my Cogeco service?
- Why do I have to go through so many messages to get to an agent?
- Why have you sent me a Terms and Conditions document?
- How far ahead can I book an order?
- When will I receive my first bill?
- What orders and changes can be made online?
- Why do I have to wait for an eight hour window for a technician to come out?
- The technician was here just five minutes ago but I missed him. Why do I have to reschedule another appointment?
- How do I arrange to transfer my service?
- I was told Cogeco offers 24-hour service. Why do I have to wait until the next day to correct a service issue?
- Is it long and difficult to order online?
General Questions
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