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FAQ Television

Analogue Cable

General

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I was told my TV has the capacity for 120 channels. Why can't I get a picture on every channel?
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How do I contact the Cogeco Community Channel?
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Can I listen to the radio through my cable?
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Why do I need a digital cable TV receiver for pay TV?
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Is TiVo compatible with Cogeco television service?
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Subscription

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What if cable TV service isn't available in my area?
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Why can't I pick and choose only the channels I want?
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What are Classic Cable and the Analogue Value Pack? What do they include?
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Is there going to be a digital transition in Canada like the one done in the U.S.?
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If I purchased cable TV services, how are the services delivered to my house?
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Does Cogeco create the programming on cable TV networks?
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Do you have special promotions for students?
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Technical Help

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There is a double image on one of my channels.
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Will I be charged for Service Calls from Cogeco?
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What do I do if the signal is intermittent?
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I'm not receiving any channels over channel 13.
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My picture is snowy. How do I fix it?
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I've got the right picture but the wrong sound.
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Digital Cable

Channels

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Are all channels digital?
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What channels are available in my area?
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What adult channels are available through Cogeco?
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How can I get the digital music channels?
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Why is there no picture on my Leafs TV HD?
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What channels can I order in a Pick Pack?
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What specialty language channels are available through Cogeco?
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Will Setanta Canada be affected by the changes to Setanta GB?
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Why do some of my channels say "Subscription Service"?
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What are Cogeco's theme packs?
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Cogeco on Demand

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How long does it take to activate TMN on Demand?
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Why am I unable to access The Movie Network on Demand?
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Why am I unable to access Video on Demand?
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How many movies can I rent at one time?
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What if I miss a Pay Per View event that I have ordered?
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How do I order a Pay Per View event?
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There is programming on TMN on Demand that is inappropriate for my children. How can I block this?
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Do my Parental Control and Purchase code settings stay the same for Video on Demand purchases as with other features of the Cogeco i-Guide?
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Can I order a Pay Per View without a digital receiver?
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How do I record a Pay Per View broadcast?
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If I get to the end of a VOD and want to watch it again, can I restart at the beginning?
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I stopped a VOD partway through the program. Will I have to start from the beginning again?
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How do I return to watching a Video on Demand rental after I've turned to another channel?
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How can I search for VOD titles?
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How do I set up a Purchase code?
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How do I subscribe to The Movie Network on Demand?
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What is The Movie Network on Demand?
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What if I watched only part of the VOD I ordered and didn't get to watch the rest before it expired?
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How can I tell when a movie is going to be removed? I saw a movie I wanted to watch last week but now its gone.
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Some of the VOD listings appear with a check mark next to the title. What does this mean?
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What is VOD or Video on Demand and how does it work?
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Digital Receivers and DVR

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What do I do if my digital receiver shows 8888 on the display?
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How do I add an additional rental receiver?
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Can Cogeco Cable or another company track what I record with my Advanced HD/DVR receiver?
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How do I make it so that I don't have to enter three digits to change channels on my digital receiver?
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How will I know when my DVR hard disc is full?
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Do I have to sign a contract for an Advanced HD/DVR receiver rental?
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What models of digital receivers are compatible with my Cogeco service?
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How do I connect the digital box to my home theatre system?
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How many other home entertainment components can be connected to my Advanced HD/DVR receiver?
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How do I connect the digital box to my TV and/or VCR?
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My digital receiver locked up and I can't change channels. What causes this?
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Does DVR service tie up my phone line?
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Can I use an Advanced HD/DVR receiver on any TV in my house?
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What happens to my DVR recordings when the disc is full?
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How do I exit a screen or menu?
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What are the features and benefits of the DVR?
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How can I find programs that I want to record?
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What do I do if I forget my Parental Control code?
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What type of inputs are needed to connect my TV and digital receiver?
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Why doesn't the menu/guide come up now that I have an Advanced HD/DVR receiver?
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How do I use the Picture in Picture feature on my TV with the digital box?
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What happens if I buy a receiver and a new model is introduced?
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Do you sell digital receivers?
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Can I use a digital receiver that I didn't purchase from Cogeco?
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Can I record a specific time and channel instead of selecting a program from the guide?
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How many programs can I record with my Advanced HD/DVR?
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Can I record High-Definition programming?
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How do I record a digital channel through my VCR while I am away?
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I currently record programs on my VCR. How is a DVR different?
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There is a red light on my digital receiver. Why is it there and what does it mean?
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How can I return my rental Cogeco equipment if I'm not near a storefront?
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How do I return to live TV when I'm watching recorded programming?
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How do I set up and manage series recordings?
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How do I set up my Favourite channels in the i-Guide?
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How can I prevent my children from watching programming I feel is not suitable?
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How do I set up Closed Captioning?
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Can I transfer a recorded program to a VHS tape?
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Can I still use my VCR/DVD player with the DVR?
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Can I watch a show I recorded earlier while I record another show?
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The wrong time is displayed on my digital receiver. How do I change it?
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General

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What are the advantages digital cable has over analog?
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Why are there black bars around my television picture?
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I just changed my package to include the Movie Network (TMN). Why have I not received a copy of Movie Entertainment magazine this month?
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What's the difference between a Digital Select bundle and a Digital Select Plus?
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Where is digital cable TV available in Ontario?
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Does the sound come in Dolby Digital 5.1?
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Why do I see little squares on my screen?
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The sound on my TV has been low ever since I hooked up my digital box to my television. How can I fix this?
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Why do I need to be in a Digital Select bundle to subscribe to HD?
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Why can't I get a picture on my screen?
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Why don't I have any sound?
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On some of my channels, it says "One Moment Please" but the channel doesn't come in. How can I fix this?
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How do I get a credit for referring a friend to Cogeco?
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Do I need a special TV for the digital receiver to work?
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What is a bundle?
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High-Definition - HDTV

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What happens when HDTV content is not available on the HD channels?
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Does the HDTV digital receiver up-convert standard broadcast signals?
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Can I use an HDMI cable with my Advanced HD/DVR receiver?
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Is the HDTV service available everywhere?
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What are the HDTV channels offered by Cogeco?
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What is the difference between HDTV and current digital TV services?
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Are Pay Per View and Video on Demand orders available in High Definition?
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Do I need a Cogeco Advanced HD/DVR receiver with an HDTV set?
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What types of shows can I watch in HDTV?
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What is High-Definition TV (HDTV) and what are the advantages?
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i-Guide

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How do I adjust the look of the i-Guide?
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Can I set up my guide to not show the titles of adult programs?
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The content of the guide does not match the program that is airing.
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What is the i-Guide?
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Why does all of the guide information say "To Be Announced"?
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Why doesn't the TV Guide channel cover digital channels?
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Local Programming Improvement Fund

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What is Local Programming Improvement Fund? (LPIF)
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I didn’t know about this fee. You did not notify me.
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I want to cancel or speak to a supervisor.
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Where can I go to get more information?
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Remote Control

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Can I use the digital remote control to operate the other components in my entertainment unit?
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Why won't my remote control respond when I press a key?
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How do I program my equipment so that my digital receiver and television both turn on and off at the same time using the same remote control?
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