Several options are available to you:
Depending on the method of payment you have chosen, your payment, adjustment or credit can take one to 10 days to be processed. It is thus likely that your invoice was issued just before your payment or adjustment was processed for your file. No need for you to be concerned; it will all show up on your next invoice.
Customers who choose the pre-authorized payment method agree to automatic monthly debits from their bank account. If you select this option, instead of receiving an invoice each month, you will only receive a statement by mail if there has been a change on your account. For more information on your account, you can call our customer service (819-693-5151 or 1-800-665-5151).
Yes, the monthly charge is a rent, so you pay for service for the upcoming month. Your bill also includes charges for the a la carte services that you used during the previous month (only if you used them).
All requests for pre-authorized payments are set up on your cable account as quickly as possible. However, we process these payments once a month only. As soon as your pre-authorized payments have been set up with your bank, you will no longer receive an invoice (except for your annual statement) unless there is a rate change. Therefore, if you have received an invoice, please call Cogeco´s customer service (819-693-5151 or 1-800-665-5151).
The regular installation rate for a new customer to analogue basic cable is $29.99. Digital cable is easy for an existing subscriber to set up themselves since it only involves hooking up a digital cable receiver with the supplied instructions. New digital cable customers are charged $79.99 for a technician to install their new service.
Cogeco´s High Speed Internet service costs $29.99 for a professional installation by a technician.
While these are the typical installation charges, please call us for exact prices since charges may vary or be currently on promotion.
Customer Support