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FAQ Television

Classic Cable

Subscription

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Am I the only one who can change my subscription options ?
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What steps do I have to take when I move ?
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Can I temporarily cancel my service ?
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Why does the customer service person ask me for ID when I sign up ?
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Why do you ask me if I live alone when I sign up ?
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General

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What's a magic eye ?
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How come when there is an outage in the area, we are not automatically credited for the time we are without service ?
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Does it cost any more to use additional TV sets ?
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Why can't I get cable in my area yet ?
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What is Multivision ?
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What packages are offered by COGECO ?
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Why are rates different from one area to another ?
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If I buy a set top box, will it be replaced with any subsequent new models ?
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Can I buy my decoder ?
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Are there additional costs for using additional TVs ?
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What makes one bundle better than another ?
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What is TOTAL HOME ?
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Can I listen to radio over my cable ?
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Am I penalized if I cancel my subscription ?
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Why isn't digital TV available now where I live ?
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Why is the expanded tier different from one area to another ?
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Where can I find a description of the content offered by the available channels ?
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What is your mailing address ?
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Installation

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How can I record a cable show while watching a digital channel ?
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Why do I have to be home for the cable to be installed? Can't you just hook it up from outside ?
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The technician came to my home, but I missed him by 5 minutes. Can I call you to get him to come back the same day ?
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Why can't you tell me the exact time of day you will come to install my cable ?
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How do I record a digital program and watch a cable channel at the same time ?
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Where is Digital Cable available in Quebec ?
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How can I tape and watch a digital program at the same time ?
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Digital TV

Comparison with Satellite TV

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If I buy a dish, is all of my programming included?
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What will I MISS if I choose satellite TV ?
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Can I hook up all my TV sets to one dish ?
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What happens if I buy a dish and a new model is introduced ?
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Will I receive all of the same channels as I do with cable ?
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Are repairs and service included with satellite TV ?
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Will I get a lot of different U.S. networks with satellite ?
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Digital Box Operation

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How can I record a cable show while watching a digital channel ?
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How can I record a show on a digital channel while watching it at the same time ?
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How can I record a show on a digital channel while watching a cable channel ?
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General

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What happens if I missed a Pay Per View movie/event that I had ordered ?
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What do I do if I forget my "Parental Control Code"?
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How can I prevent my children from watching programming that I feel is not suitable when I am not home ?
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Are all channels digital ?
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What is the difference between using a digital receiver and using cable directly ?
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How does the digital decoder work ?
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How can I adjust the TV Guide Interactive Screen ?
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What channels are available ?
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Can I get AC-3 sound ?
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Local Programming Improvement Fund

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What is Local Programming Improvement Fund? (LPIF)
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I didn’t know about this fee. You did not notify me.
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I want to cancel or speak to a supervisor.
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Where can I go to get more information?
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Remote Operation

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How do I exit a screen or a menu ?
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Why won't my remote control respond when I press a key ?
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How does my remote control work ?
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Super Écran on demand

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What is Super Écran sur Demande ?
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Will I be charged for any movies or shows I order ?
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How do I subscribe to Super Écran sur Demande ?
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Do I need a special setup or equipment in order to access Super Écran sur Demande ?
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I stopped the video part way through the movie – will I have to start from the beginning again ?
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Will I be able to FF and Rew the same as with Video on Demand ?
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Is there a limit to how many videos I may watch in a day/week/month ?
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I am unable to access Super Écran sur Demande – what's wrong ?
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Do my parental locks stay the same for Super Écran sur Demande ?
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How often will movies or shows be added ?
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How can I tell when a movie is going to be removed?/I saw a movie I wanted to watch last week but now its gone. What happened and can I get it back ?
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How do I access Super Écran sur Demande ?
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Some of the movies and shows in the listing appear with a check mark next to the title. What does this mean ?
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I can't order Super Écran sur Demande movies. What should I do ?
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There is programming on Super Écran sur Demande that is inappropriate for my children. How can I block this?
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TV HD

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What is High-Definition TV (HDTV) and what are the advantages ?
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What happens when HDTV content is not available on these channels ?
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Is the HDTV service available everywhere ?
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Can I record HDTV programming ?
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What do I need in order to access HD programming from Cogeco ?
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What type of inputs cables are needed to connect my TV and Digital receiver ?
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What kind of cable do you provide with the HDTV Digital receiver ?
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Does the HDTV Digital receiver up-convert standard broadcast signals ?
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What is the difference between HDTV and current Digital TV services ?
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How much will the HD Access Fee cost ?
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The Guide/Menu doesn't come up on certain channels now that I have a HDTV digital terminal - why ?
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Video on demand VOD

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Do my Parental Control & Purchase code settings stay the same for Video on Demand purchases as with other features of the Cogeco Interactive Program Guide ?
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Qu'est-ce qui arrive si je n'ai regardé que 15 minutes du film que j’ai commandé et que je n'aurai pas le temps de voir le reste avant que le temps de location de 24 heures soit expiré ?
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What if I only watched part of the movie I ordered and didn't get to watch the rest before it expired ?
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How many movies can I rent at one time ?
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If I get to the end of a video and want to watch it again, can I restart at the beginning ?
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Some of the videos appear in the listings with a checkmark next to the title. What does this mean ?
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