• Right-click on the Internet Explorer icon.
• Select “Run as…” and choose an account with administrator’s rights.
• After launching Cogeco’s Virus Scanner once, you can use Internet Explorer normally until the ActiveX controls have to be updated.

• In the “Tools” menu in Internet Explorer, choose “Internet Options…” and then click on the “Security” tab.
• Click on the “Custom Level…” button.
• At the line “Download ActiveX controls,” change the setting from “Disable” to “Prompt” and click “OK.”

From now on, Internet Explorer will ask for permission before installing an ActiveX control rather than simply rejecting it. Before accepting an ActiveX control, always check its signature and that it has been certified by a trusted third party.

Warning: Do not choose the “Enable” option for downloading ActiveX controls. This could result in malicious content being installed on your computer.

• it is signed by F-Secure Corporation;
• a trusted third party, such as Thawte Code Signing CA, has verified the authenticity of the signature.

• Open the “Downloaded Program Files” directory in the Windows directory using Explorer.
• Right-click on “F-Secure Online Scanner” and choose “Remove.”
• Erase the anti-virus definition files from the %TEMP%\OnlineScanner directory.

Uninstalling

• Click on “Workstation”
• Then click on “Control Panel”
• Click on the tab “Add or Remove Programs”
• Click on “Cogeco Security Services”
• Click on “Change/Remove”
• Restart your computer

Installing
Click Here and follow the instructions.

If the Cogeco Security Service isn’t updating regularly, This can be caused by services not running or files that have been corrupted.

• Please restart the service to fix the issue.
• Run the F-Secure Automatic Update Agent Reset Tool to fix the problem. The download link is listed below.

Restart the Update Service

1. Click Start, and then run. In the run window type cmd, and press enter. A black window will appear.
2. In the black command window type net stop fsaua then press enter
3. In the black command window type net start fsaua then press enter
4. Close the black command window

ftp://ftp.f-secure.com/support/tools/FSAUA-Reset/fsaua-reset.exe

For manual updates, use this FTP server:
ftp://ftp.f-secure.com/anti-virus/updates/fsupdate.exe

To launch the Firewall Rule Wizard

• Open the main user interface in Cogeco Security Services and click on the “Advanced Settings” link.
• In the “Advanced Settings” panel, click on “Personal Firewall” to expand the menu, and then select Firewall.
• In the “Rules” tab of the Firewall panel, click on “Add” to launch the Wizard.
• Follow the Firewall’s Rules Wizard to create a new rule.

Step 1: Select a name and type for this rule.

• Enter a name for the rule, such as “Printer sharing.”
• Select “Allow the type of Rule.”
• Click on “Next” to continue.

Step 2: Select the IP address or the range of IP addresses for this rule.

• Disable the checkbox “Any Address,” and then click on “Custom.”
• In the “Add address(es) of host” dialogue box, select the IP address range and then enter 192.168.1.1 - 192.168.1.254.
• Click on “Add to List.”
• Click on ”OK.”
• Click on “Next” to continue.

Step 3: Select the services for this rule.
Scroll down, and define...

• Windows file and network printer sharing: Put a checkmark in the corresponding checkbox and then double-click between the computer icon and the globe until you see a double arrow.
• Navigation on the Windows network: Put a checkmark in the corresponding checkbox, and then double-click between the computer icon and the globe until you see a double arrow.
• Click on “Next” to continue.

Step 4: Select the type of alert.

• For “Alert Type,” we recommend activating the “No Alert” checkbox.
• Click on “Next” to continue.

Step 5: Add the new rule.

• Review the parameters for the new rule, and click on “Finish.”
• Your new rule must appear in the list and it must be activated (with a checkmark beside it).
• You can now close the Cogeco Security Services windows.

Major Causes for SPAM Control Malfunction are (drive cleaning tools, corrupted downloads, full hard drive, disk corruption) Follow steps below to fix this.

1. Reboot the PC
2. Open Cogeco Security Services and click on SPAM CONTROL tab on the left
3. Click on ‘Disable’ to disable SPAM CONTROL
4. Click ENABLE to reactivate SPAM CONTROL

• Under the “Parental Controls” tab, click on the “Web pages allowed/denied” link. This opens a window with separate tabs that show all the Web sites visited, authorized and blocked. New sites can be added to the authorized or blocked lists using the “Add” button.
• If you use Internet Explorer, new sites can be listed in the authorized or blocked categories using the Web filter button in Cogeco Security Services (on the browser toolbar).
• To disable Parental Control, open the main user interface for Cogeco Security Services and click on the “Advanced Settings” link to open the corresponding parameters. In the “Advanced Settings” panel, click on “Parental control (control of content).” In the right-hand menu, click on “Disable.”

• To allow the new application to function, you open the main user interface in Cogeco Security Services and click on the “Advanced Settings” link to open the corresponding parameters.
• In the “Advanced Settings” panel, click on “Personal Firewall” and then “Application control.”
• In the right-hand menu, under the “Connecting” tab, select the application that was blocked on click on “Remove.”
• Then click on ”OK.” When MSN Messenger next launches, Cogeco’s Security Services will ask you if you want to authorize it or block it. Select “Allow” and click the box “Always Allow.”