Call your loved ones with a Home Phone package
Get a great price on a reliable Home Phone package that’s perfect for your family.
Our Home Phone packages
Cogeco Home Phone is more than just a landline
From being able to keep your same phone number to the reliability you need, you get it all with us.
The ease of phone number portability
Want to keep your same number and equipment? We’ll make it happen.
Reliable phone service
Get the phone service you can trust for making those important calls.
Compatibility with most alarm systems
Connect your alarm system to a landline that’s there when you need it.
Local support
We live and work in your communities, and we’ve got your connection needs covered.
Make the most of your Home Phone service
Overseas calls
Add one of our long distance plans to save on overseas calls to Europe, Asia or across the world.
Calling features
Once you’re subscribed, add all the calling features you want to make your life easier.
Add another phone line
Add a second phone line for only $9.99/mo. and your family can make twice as many unlimited local calls.
Gold Line prepaid calling card
It’s the card that makes it affordable to call anywhere in the world, regardless of the type of phone you’re using.
Your questions about Home Phone, answered
In the event of a power outage, your phone service won’t work unless there’s a battery backup or an uninterruptible power supply (UPS) connected to the phone modem.
Battery backups by model and available options
- Most older models of phone modems, such as the ARRIS TG2472 and our RCA models, include a built-in battery.
- Our DOCSIS 3.1 modems, such as the TG3452 and Hitron CODA-4589, have an optional battery that you can buy from Cogeco.
- Newer models and most fibre modems, such as our F@st and Calix 803 or Calix 812 models, do not have a battery backup option.
- For these models, you can buy a UPS from a third party. It’s your responsibility to replace the battery when necessary.
- If your modem connects to other networking equipment, such as a phone switch, that device would also need to be connected to a UPS for phone service to work during a power outage.
Battery capacity and usage
- A modem battery allows your phone service to work during a power outage, including for making calls to 911 and for connected alarm systems.
- A fully charged modem battery can last between 4 and 8 hours, depending on usage.
- Cordless phones will not work during a power outage unless the base is connected to a UPS.
Most of the time, if you switch to Cogeco, we can transfer your phone number from your current provider to our service. But there are a few exceptions. We can’t transfer your number if:
- There are outstanding charges owed to your previous provider
- There are any changes scheduled to your account with your previous provider
- Your existing number isn’t recognized as being part of the municipality you’re moving to (e.g. we wouldn’t be able to transfer a Burlington number to Hamilton)
- Your number has been suspended or disconnected by your previous provider
Important: You should not cancel your phone service with your current provider before contacting Cogeco. This would prevent us from transferring your same phone number. In fact, if you’re keeping your same number then once your Cogeco service is installed, your previous phone plan will be cancelled automatically.
Yes, with Cogeco’s phone service you get the full support of 9-1-1 and Enhanced 9-1-1 (E9-1-1).
When you dial 9-1-1 from your Cogeco Phone, our systems send your name, address and telephone number to the emergency call centre serving your area, the same as with a traditional phone line.
Want to shop over the phone, find a store or manage your services online?
Speak with an agent
We’re here to help you and suggest products and services, promotions and answer questions.
Find a Cogeco store
Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
Go to My Account
From paying bills to modifying TV channels, My Account is your go-to destination.