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Potential work stoppage at Canada Post. We would like to remind you that your invoice must still be paid by the due date indicated on your bill. To access your bill, sign up to ebill.
Potential work stoppage at Canada Post. We would like to remind you that your invoice must still be paid by the
due date indicated on your bill. To access your bill, sign up to ebill.

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Top Frequently Asked Questions

  • How can I set up my email on my computer, smart phone or other devices?
  • How do I set up my email if I use a specific email program?
  • How can I access my email with the webmail service?
  • How can I create or modify additional email addresses in My Account?
  • How do I configure my router?
  • How can I configure my domain name (hosted elsewhere than Cogeco) for email?
  • How can I install Cogeco Security Services?
  • How can I perform a free online virus scan of my computer?
  • How can I get access to Protection Service for Business from F-Secure, included with my High Speed Internet service?
  • What’s the process for installing F-Secure’s Protection Service for Business?
  • How can I verify my connection speed?
  • What are the advantages of using My Account?
  • How can I change my My Account password?
  • Does Cogeco’s wireless AC Wi-Fi modem for business support guest Wi-Fi access?
  • How can I configure guest Wi-Fi access on Cogeco’s AC WiFi modem?

Billing

Log in or register for My Account

  • Check your account balance
  • Pay your bill
  • Update your billing address
  • Register for Cogeco's Paperless Billing
  • Change your method of payment

Contact us

Customer Service


1-877-846-7863

Monday to Friday, from 8:00 a.m. to 6:00 p.m.
Saturdays from 8:30 a.m. to 4:30 p.m.

In Person


You choose the time and place and our business solution experts will be there to guide you through.

Find Your Sales representative

Fibre or Hosting services

Need help regarding Fibre or Hosting services?
Call 1-800-565-4087

Technical Support


1-855-440-5602

24 hours a day, 7 days a week

Contact us by Email

If you want to contact us by e-mail for your billing, sales, or technical support questions, select and fill out the appropriate contact form. A business specialist will contact you within 2 business days.

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To Order

1-877-846-7863

Weekdays: 8:00 a.m. to 6:00 p.m. / Saturdays: 8:30 a.m. to 4:30 p.m.
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