Why Cyber Security awareness?
Cyber Security is a global issue
With the advent of social networking and e-commerce, more personal data is being communicated and shared over the Internet which increases the risk of fraud. This is why Canada is working with its international allies such as Australia, the United States and the United Kingdom, to fight cybercrime.
Cyber Security is a shared responsibility and everyone must do their part.
What can you do to protect yourself and your computer against online threats?
What does Cogeco do to improve Cyber Security?
At Cogeco, customers online security is a priority, this is why we offer our Internet customers a complete suite of Security services.
Cogeco suite of security services includes:
Surf with Peace of Mind on Windows and Mac!
For more information on Cyber Security and types of online threats, visit
General Questions Internet Security
What do I do if I am a hacking victim?
If you are a victim of hacking (an unknown person has accessed, or tried to access your computer over the Internet), follow these steps to correct the problem:
Use our free Cogeco online virus scanner to ensure that your computer is not already infected by a virus or other types of malicious software.
If your firewall generates a report about a computer attack you can send the report to email@example.com. Cogeco will determine if the user is a client and will take corrective measures.
Once your computer is no longer at risk, download Cogeco’s Security Services, or at the very least activate your firewall. Please note that if you install Cogeco’s Security Services on a computer that is already infected that we cannot guarantee that your computer will function properly.
Can other people access my files or read my emails?
The cable modems provided by Cogeco are specifically configured for maximum security. Your privacy is protected.
However, no protection is perfect. As malware is becoming increasingly more sophisticated, we recommend that you install Cogeco’s Security Services.
What safety precautions should I take when surfing the Internet?
It is recommended that you take the following precautions to protect your system when you are connected to the Internet:
- Deactivate file-sharing and printer-sharing.
- Use firewall software.
- Make sure that you have anti-virus software and that it is up to date.
- Never open files before scanning them with an anti-virus program, even if they are from someone you know.
How do I choose a secure password?
There are many great ways to create and keep your passwords secure:
1. Change your password regularly
Some people never change their passwords. While it may not be practical to change your password every month, making a habit of changing your login passwords two or three times per year would help keep your accounts and personal information secure.
2. Use a secret system to create unique but easily remembered passwords
All your passwords can start with a magic word and number (for example, your cat’s name and your nephew’s age: Mittens8). Then, add something to represent the specific service (for example, the first four letters of the service: Mittens8MyAc for My Account). As you can see, using a secret system can increase your security without making passwords impossible to remember.
Making a habit of changing your secret system and passwords every four or six months will give you a new kind of peace of mind, in a time when passwords are as powerful as signatures.
3. Change your password when you think your account might have been compromised
If you think your account might have been compromised, change your password and communicate with the concerned company to share your suspicion. Losing control of your online services is no different from losing your credit card. It is essential to act quickly!
Available where technology permits. Taxes not included. Installation and/or activation fees may apply. An environmental handling fee (EHF) payable to the OES (Ontario Electronic Stewardship) will be absorbed by Cogeco when electronic equipment is rented (digital receiver, modem and EMTA). Limited time offer. Cannot be combined with any other promotion on the same service. Promotions are limited to new customers or those who have disconnected their service for more than 6 months. A minimum commitment period corresponding to the promotions and billed at the same address is required to benefit from the promotional prices. Preauthorized debit or credit card payment may be required. A termination fee of $75 per service shall be charged to customers who disconnect their service prior to the end of the contract period. The current monthly fees for each package will apply if the customer terminates one of his services before the end of the promotional period. Photos are for illustrative purposes only.
Download and upload speeds can vary with Internet traffic, remote peers, your network configuration, the use of wireless equipment and other factors. After the promotional period, the standard rate will apply. Standard modem rental included in all prices. Downloading standard movies, assuming an average Standard Definition 2 hours movie uses about 1 GB; HD movies assuming an average High Definition 2 hours movie uses about 2.5 GB, and MP3 files assuming an average high-quality, MP3 file uses about 5 Megabytes. Other factors can also have an impact on the downloads. Wi-Fi hotspots are free to access for Cogeco High Speed Internet subscribers. Please refer to the Acceptable Use Policy (AUP) and Terms & Conditions documents for more information. The Cogeco Security Services suite is $2 per month with Cogeco High Speed Internet Express 6 and Express 15 and is included in all other packages. Additional charges will apply for exceeding bit cap usage allowed for each Cogeco specific packages; visit Cogeco.ca/InternetUsage for details. Usage rates may be changed by Cogeco upon 30-day notice for. As mentioned in the AUP, the customer is entirely responsible for his Internet service usage and for the security of any devices, wireless, or Wi-Fi systems he chooses to utilize or interconnect to Cogeco's network. We recommend to all our subscribers that they take appropriate steps to secure from misuse any such equipment accordingly.
Bell security basic Good package when compared to Cogeco’s equivalent package category. Comparison is based on information displayed on Bell’s website on July 22, 2013.