A better Internet experience
New rates and improvements to our High Speed Internet service
We’re always looking for ways to improve our High Speed Internet service, to bring you the best Internet experience and to support your changing needs.
We’re improving our High Speed Internet service to help you get more from the Internet today and prepare for what’s coming in the future.
What are the upcoming High Speed Internet changes?
You’ll be impressed with these changes to your existing package:
Express 6(Previously Lite)
|Current||3 Mbps||600 kbps||10 GB||$30
|Future||4 Mbps||600 kbps||15 GB||$50||$1.50|
Express 8(Previously Lite Plus)
|Current||7 Mbps||800 kbps||30 GB||$30||$2.00|
|Future||8 Mbps||800 kbps||40 GB||$50||$1.50|
Turbo 14(Previously Standard)
|Current||14 Mbps||1 Mbps||60 GB||$30||$1.50|
||1 Mbps||80 GB||$50||$1.50|
|Future||20 Mbps||1.5 Mbps||80 GB||$50||$1.50|
|Current||30 Mbps||1.5 Mbps||125 GB||$50||$1|
|Future||30 Mbps||2 Mbps||175 GB||no maximum||$1|
|Current||50 Mbps||1.5 Mbps||150 GB||$50||$1|
|Future||50 Mbps||2 Mbps||250 GB||no maximum||$1|
This means that, depending on your High Speed Internet Package, you now get:
- Up to 33% faster download and upload speeds
- More Gigabytes with each package
- A reduced price on most popular packages for the cost per extra GB used
And what’s even more exciting is that this enhanced, faster and more exhilarating Internet experience comes with only a very small rate adjustment, which varies by package and service bundling. If you are receiving one of our current promotions, the monthly promotional rate will remain the same until the end of the promotional period. After that, the new regular monthly rate will apply. To confirm your rate adjustment, contact on of our sales agents at 1-855-542-2805.
We even provide a simple and effective security service (F-Secure) for FREE with most of Cogeco’s High Speed Internet packages.
All of these changes take effect on October 1, 2011.
As always, you can count on Cogeco for first-class customer service. Whether you’re speaking to your local technical-support team or a sales agent, our goal is to provide you with options and solutions that meet your needs and exceed your expectations.
We encourage you to follow your monthly data usage online by logging onto www.cogeco.ca/myaccount.
If you have any questions or concerns about your services or the content of this letter, please feel free to call us at 1-855-542-2805.
Frequently Asked Questions (FAQs)
Didn’t you just increase my rates not too long ago?
The last rate adjustment on our Internet services took place in July 2010. In the last two years, we raised the data capacity of our Internet offering and increased speeds at no additional cost at that time. At Cogeco, we understand the impact that a rate increase can have on our customers; therefore, we don’t make this decision lightly. With this rate increase, we are committed to providing you with the best possible Internet service.
Why are you changing my Internet package? I’m happy with it the way it is.
Internet needs are evolving rapidly. We have taken into consideration the feedback received from our current customer base, and are making the necessary changes to meet the needs of more of our customers and to extend our Internet offering. We are dedicated to making your Internet experience the best it can be.
What if I don’t want to change my Internet package?
We can assure you that the upgrade to your Internet profile will be a positive experience. You will receive more data transfer capacity while our pricing remains very competitive.
Can I do anything to keep the rate the same?
We have a wide range of Internet packages. Let’s take a look at your current Internet usage trends to find a package that meets your needs in terms of speed and data transfer and meets your budget.
How does this affect my bill?
Your bill will show a small increase; however, your service will be affected with great increases in speed, allowed GBs and overall performance.
Available where technology permits. Taxes not included. Installation and/or activation fees may apply. Limited time offer. Cannot be combined with any other promotion on the same service. Promotions are limited to new customers or those who have disconnected their service for more than 6 months. A minimum commitment period corresponding to the promotions and billed at the same address is required to benefit from the promotional prices. A termination fee of $75 per service shall be charged to customers who disconnect their service prior to the end of the contract period. Photos are for illustrative purposes only.
Download and upload speeds can vary with Internet traffic, remote peers, your network configuration, the use of wireless equipment and other factors. After the promotional period, the standard rate will apply. A 6-month subscription is required. Standard modem rental included in all prices. Downloading standard movies, assuming an average Standard Definition 2 hours movie uses about 1 GB; HD movies assuming an average High Definition 2 hours movie uses about 2.5 GB, and MP3 files assuming an average high-quality, MP3 file uses about 5 Megabytes. Other factors can also have an impact on the downloads. Wi-Fi hotspots are free to access for Cogeco High Speed Internet subscribers. Please refer to the Acceptable Use Policy (AUP) and Terms & Conditions documents for more information. The Cogeco Security Services suite, a $2 per month value, is free for a 6 month period for High Speed Internet Express 6 and Express 10 subscribers and is included in all other Packages. Additional charges will apply for exceeding bit cap usage allowed for each Cogeco specific packages; visit Cogeco.ca/InternetUsage for details. Usage rates may be changed by Cogeco upon 30-day notice for. As mentioned in the AUP, the customer is entirely responsible for his Internet service usage and for the security of any devices, wireless, or Wi-Fi systems he chooses to utilize or interconnect to Cogeco's network. We recommend to all our subscribers that they take appropriate steps to secure from misuse any such equipment accordingly.