A better Internet experience
New rates and improvements to our High Speed Internet service
We’re always looking for ways to improve our High Speed Internet service, to bring you the best Internet experience and to support your changing needs.
We’re improving our High Speed Internet service to help you get more from the Internet today and prepare for what’s coming in the future.
What are the upcoming High Speed Internet changes?
You’ll be impressed with these changes to your existing package:
| Download speed (up to) |
Upload speed (up to) |
Maximum included per month |
Maximum over usage charge |
Over usage rate per additional GB |
||
|---|---|---|---|---|---|---|
Express 6(Previously Lite) |
Current | 3 Mbps | 600 kbps | 10 GB | $30 |
$2.50 |
| Future | 4 Mbps | 600 kbps | 15 GB | $50 | $1.50 | |
Express 8(Previously Lite Plus) |
Current | 7 Mbps | 800 kbps | 30 GB | $30 | $2.00 |
| Future | 8 Mbps | 800 kbps | 40 GB | $50 | $1.50 | |
Turbo 14(Previously Standard) |
Current | 14 Mbps | 1 Mbps | 60 GB | $30 | $1.50 |
| Future | 14 Mbps |
1 Mbps | 80 GB | $50 | $1.50 | |
New! |
Current | N/A | N/A | N/A | N/A | N/A |
| Future | 20 Mbps | 1.5 Mbps | 80 GB | $50 | $1.50 | |
Ultimate 30 |
Current | 30 Mbps | 1.5 Mbps | 125 GB | $50 | $1 |
| Future | 30 Mbps | 2 Mbps | 175 GB | no maximum | $1 | |
Ultimate 55 |
Current | 50 Mbps | 1.5 Mbps | 150 GB | $50 | $1 |
| Future | 50 Mbps | 2 Mbps | 250 GB | no maximum | $1 |
This means that, depending on your High Speed Internet Package, you now get:
- Up to 33% faster download and upload speeds
- More Gigabytes with each package
- A reduced price on most popular packages for the cost per extra GB used
And what’s even more exciting is that this enhanced, faster and more exhilarating Internet experience comes with only a very small rate adjustment, which varies by package and service bundling. If you are receiving one of our current promotions, the monthly promotional rate will remain the same until the end of the promotional period. After that, the new regular monthly rate will apply. To confirm your rate adjustment, contact on of our sales agents at 1-855-542-2805.
We even provide a simple and effective security service (F-Secure) for FREE with most of Cogeco’s High Speed Internet packages.
All of these changes take effect on October 1, 2011.
As always, you can count on Cogeco for first-class customer service. Whether you’re speaking to your local technical-support team or a sales agent, our goal is to provide you with options and solutions that meet your needs and exceed your expectations.
We encourage you to follow your monthly data usage online by logging onto www.cogeco.ca/myaccount.
If you have any questions or concerns about your services or the content of this letter, please feel free to call us at 1-855-542-2805.
Frequently Asked Questions (FAQs)
Legal Information
Available where technology permits. Taxes not included. Installation and/or activation fees may apply. Limited time offer. Cannot be combined with any other promotion on the same service. Promotions are limited to new customers or those who have disconnected their service for more than 6 months. A minimum commitment period corresponding to the promotions and billed at the same address is required to benefit from the promotional prices. A termination fee of 75$ per service shall be charged to customers who disconnect their service prior to the end of the contract period. Photos are for illustrative purposes only.
Download speeds can vary with Internet traffic, remote peers, your network configuration, the use of wireless equipment and other factors. After the promotional period, the standard rate will apply. A 12-month subscription is required. Standard modem rental included in all prices. Wi-Fi hotspots are free to access for Cogeco High Speed Internet subscribers and via pay-per-use for non-Cogeco subscribers. The usage cost for non-Cogeco subscribers is $5 for 2 hours. The charge will be billed directly on your cellular phone invoice. Please refer to the Acceptable Use Policy (AUP) and Terms & Conditions documents for more information. The Cogeco Security Services suite is $2 per month with Cogeco High Speed Internet Express 6 and Express 10 and is included in all other Packages. Basic number of GB included in each of the packages without adding any block of additional GB. Additional charges will apply for exceeding bit cap usage allowed for each Cogeco specific packages; visit Cogeco.ca/internetusage for details. Usage rates may be changed by Cogeco upon 30-day notice for. As mentioned in the AUP, the customer is entirely responsible for his Internet service usage and for the security of any devices, wireless, or Wi-Fi systems he chooses to utilize or interconnect to Cogeco's network. We recommend to all our subscribers that they take appropriate steps to secure from misuse any such equipment accordingly.
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