Skip menu

What do I do if I am a hacking victim?

What do I do if I am a hacking victim?

If you are a victim of hacking (an unknown person has accessed, or tried to access your computer over the Internet), follow these steps to correct the problem:

Use our free Cogeco online virus scanner to ensure that your computer is not already infected by a virus or other types of malicious software.

If your firewall generates a report about a computer attack you can send the report to security@cogeco.net. Cogeco will determine if the user is a client and will take corrective measures.

Once your computer is no longer at risk, download Cogeco’s Security Services, or at the very least activate your firewall.  Please note that if you install Cogeco’s Security Services on a computer that is already infected that we cannot guarantee that your computer will function properly.


Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

@Cogecohelps is now available from 9 a.m. to 9 p.m. everyday to help you!

Join us on Twitter

Highest Customer Satisfaction Award For Cogeco call centers

Learn More
Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.