Skip menu

FAQ Internet

How do I change the wireless channel on my wireless modem?

If you are using a Cisco wireless modem, please follow these steps:

  1. Open a new browser window. Type 192.168.0.1 into the address bar. Hit enter to bring up the Router Administration page.
  2. You will now be asked for your username and password. If you have not set your own username and password, leave the Username field blank, enter “password” into the Password field and click the Log In button..Note: Cogeco recommends creating your own unique username and password as it is more secure than using the defaults. 
  3. From the menu bar, click on “Wireless”.
  4. Look for "Standard Channel" in the dropdown menu. By default, this option should be set to “Auto”. Click its accompanying dropdown and select a different channel.
  5. Click the “Save Settings” button. The router may reboot; therefore, you may need to restart your computer or re-establish your wireless connection. Once this has been done, please test your internet service. The connection should now be working. If you are still experiencing an issue, repeat the above steps to select a different channel from the dropdown. Different household devices may cause interference on different channels. You may need to try a few channels to find the one that works best for your network

You may also want to change your modem placement. If you live in a home with more than one level, placing your wireless modem on its side, so the light pattern runs vertically, may improve performance. It is also advisable to place your modem away from other electrical devices or appliances. Common sources of interference include portable phones, microwaves and electrical panels.

Objects or obstructions between the modem/router and wireless devices, such as metal or concrete walls, large metal appliances, metal cabinets or aquariums, can also cause interference.

If you are using an Arris wireless modem, please follow these steps:

  1. Open a new browser window. Type 192.168.0.1:8080 into the address bar. Hit Enter to bring up the Router Administration page.
  2. You will now be asked for your username and password. The default username is “admin” and the password is “password”. If you have not created your own username and password, enter the aforementioned default username and password into the appropriate fields and hit Enter.
  3. You will now be in the Basic Setup section. Under Basic Setup, find “Channel” and click on its accompanying drop down box to change your channel. 
  4. After you have chosen a new channel, click the “Apply” button at the bottom of you screen.
  5. The router will reboot; therefore, you may need to restart your computer or re-establish your wireless connection. Once this has been done, please test your internet service. The connection should now be working. If you are still experiencing an issue, repeat the previous steps to select a different channel from the dropdown. Different household devices may cause interference on different channels. You may need to try a few channels to find the one that works best for your network.

You may also want to change your modem placement. If you live in a home with more than one level, placing your wireless modem on its side, so the light pattern runs vertically, may improve performance. It is also advisable to place your modem away from other electrical devices or appliances. Common sources of interference include portable phones, microwaves and electrical panels.

Objects or obstructions between the modem/router and wireless devices, such as metal or concrete walls, large metal appliances, metal cabinets or aquariums, can also cause interference.


Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

@Cogecohelps is now available from 9 a.m. to 9 p.m. everyday to help you!

Join us on Twitter

Highest Customer Satisfaction Award For Cogeco call centers

Learn More
Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.