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Account Management FAQ

How do I sign in to My Account?

If you have already subscribed to My Account go to the My Cogeco page:

If you have not yet subscribed, simply follow these seven easy steps:

  • Go to My Cogeco page and click on “New user? Register to My account”. 
  • Enter your account number
  • To help us confirm your identity, please enter one of the following:

If you selected a PIN and/or from 1 to 3 security questions during a phone conversation with a customer service agent, you can:

Enter your PIN


Enter the answer to one of your security questions

If you have not already selected a PIN or a security question with a customer service agent:

Enter your postal code and street number

  • Choose a user name, a password.  You will be asked to set 2 security questions in order to retrieve you user name and password in the future. Then you can set your preferences.

  • Confirm the information that you have given.

  • Read the conditions.

  • You will receive an email confirming your subscription in the email account which appears in your contact information.



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