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DVR Information FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

How does my digital receiver work?

The cable line carries television programming and plugs into the digital receiver.

The cable receiver receives the signals which are a part of your subscription, and blocks access to channels which are not subscribed to or are Pay-Per-View/On Demand.

Click here to see the TV User Guide. 


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Select the type of TV service you have

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

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Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.