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Order and Subscribe FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

How do I order Video On Demand (VOD)?

Follow these simple steps to begin using VOD:

Step 1: Go to Channel 600.

Step 2: Use the arrows on your remote to browse through the many categories of programming.

Step 3: Select the program you would like to watch, press Order if you want to rent a movie or View if you have selected one of hundreds of free shows and movies.

Step 4: Sit back and enjoy the show—you are in complete control. Watch the show as often as you like for the rental period (48 hours for most programs). Start, stop, pause, rewind and fast-forward your selection with your remote. Any charges will be billed directly to your account and will show up on your next statement.

Note: If you want to return to watching regular TV, press EXIT at any time.

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Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

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TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

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Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

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