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Order and Subscribe FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

What if I miss a Video on Demand or Pay-Per-View program that I have ordered?

With Cogeco, your order will only take place if you play the program. You will not be billed if you don't start watching it. However, it will not be possible for you to view the missed program because PPV programs are only broadcast live.


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Select the type of TV service you have
Digital TV

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!
TiVoMD Service

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

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Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.