Skip menu

On Screen Programming Guide FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

What is the Interactive Guide (i-Guide)?

Interactive Guide, allows you to quickly and easily find and record the TV programs you want to watch.

Using the interactive guide, you can:

Facilitate cable program searches and navigation

  • View cable program listings and information for up to 14 days of programming
  • Search for cable programs by program category, title, or High-Definition (HD) content
  • Easily navigate the cable program guide with advanced features such as On Demand, High-Defintion Television (HDTV) and the dual-tuner Digital Video Recorder (DVR) option.

Simplify program recording and management

  • Watch a recorded program and record up to two other live programs at the same time (in cable systems with advanced DVR receivers)
  • Watch live TV on one channel while recording a separate channel (in cable systems with advanced DVR receivers)
  • Easily access content management features such as Parental Controls and DVR menus from anywhere in the cable program guide
  • Create multiple favourites lists.

Important: As our service is always evolving, we recommend that you access our Electronic User Guide online for any subjects that do not appear in the manual.


Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

@Cogecohelps is now available from 9 a.m. to 9 p.m. everyday to help you!

Join us on Twitter

Highest Customer Satisfaction Award For Cogeco call centres

Learn More
Select the type of TV service you have

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.