Skip menu

Digital TV FAQ

This section is specific to the Digital TV equipment

Change to Cogeco TiVo equipment Not sure of the equipment you have

Why doesn’t the Guide/Menu come up on certain channels now that I have a High-Definition Television (HDTV) receiver digital terminal?

This may be related to the:

  • Programming of your Interactive Guide and/or
  • Connection of the HDTV termina

How to check your programming:

a. Check to see if your remote control is in the correct source mode. Press the CBL button on your remote control and then press the MENU button again.

b. The receiver may have recently been reset or unplugged. Please wait two or three minutes before pressing the MENU button.

c. Your receiver may need to be re-authorized if five minutes after turning to a channel, the info on the bottom of the screen displays No Data. Please call for technical support.

 

For connection support please click here to review connection instructions for our HD receivers


Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

@Cogecohelps is now available from 9 a.m. to 9 p.m. everyday to help you!

Join us on Twitter

Highest Customer Satisfaction Award For Cogeco call centres

Learn More
Select the type of TV service you have

Digital TV

If you don’t know which type of service you have at home, chances are that you’re one of our regular TV service subscribers.

This is Cogeco's regular TV service.

I have this Equipment

Cogeco TiVo® Service

Cogeco TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and the TiVo DVR and Mini.

I have this Equipment

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.