Skip menu

About the Service FAQ

This section is specific to the Digital TV equipment

Change to Cogeco TiVo equipment Not sure of the equipment you have

How do I activate my service?

From your My Account page, you can initialize your digital receiver by going to “Services & Equipment” and “My Equipment” and selecting the receiver. Click the Activate/Reactivate button and a signal will be sent to the receiver.

If this does not work, you should print and complete the information sheet in the welcome guide to ensure necessary information is at your fingertips before contacting us to activate your receiver.

Retail activations require a call to our activations department to have equipment added to the customer account. 



Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

@Cogecohelps is now available from 9 a.m. to 9 p.m. everyday to help you!

Join us on Twitter

Highest Customer Satisfaction Award For Cogeco call centres

Learn More
Select the type of TV service you have

Digital TV

If you don’t know which type of service you have at home, chances are that you’re one of our regular TV service subscribers.

This is Cogeco's regular TV service.

I have this Equipment

Cogeco TiVo® Service

Cogeco TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and the TiVo DVR and Mini.

I have this Equipment

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.