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Cogeco Remote Recorder FAQ

This section is specific to the Digital TV equipment

Change to Cogeco TiVo equipment Not sure of the equipment you have

Why do some of my DVRs not appear in the My DVR list?

It may be that some equipment did not register properly when accessing the "Cogeco Remote Recorder" application.

If this is the case, the following message will appear above the My DVR tab:

"Error: The following equipment did not connect with the Remote Recorder."

What to do?
1. Check that the devices identified in the message are on.
2. Check that they are properly connected to your cable.
3. Log back in to My Account.
4. Go back to the "Remote Recorder" application.

If the message reappears, contact our customer service.

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Digital TV

If you don’t know which type of service you have at home, chances are that you’re one of our regular TV service subscribers.

This is Cogeco's regular TV service.

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Cogeco TiVo® Service

Cogeco TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and the TiVo DVR and Mini.

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Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

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