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General Questions FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

If I no longer want the Whole Home DVR service in my home how do I return the equipment?

If you decide you no longer wish to have the Home DVR solution in your home simply give us a call.  You can then return the equipment to Cogeco (Denali receivers, Pace NAS and the remote controls).

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Select the type of TV service you have

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

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