Skip menu

IP Relay Service - Tips

How to register for IP Relay

  • Click on "Register for a new account"
  • Fill in required information in appropriate fields
  • Read IP Relay Terms of Service
  • If you agree to the Terms of Service check the "I accept the IP Relay Terms of Service" box
  • Click on "Register"
  • You will be notified by e-mail of your registration status within 24 to 48 hours
  • A successful registration e-mail will include your 9 digit IP Relay number and password information
Back to top

How to log onto IP Relay

  • Enter your access number (9 digit IP Relay number) into the Access Number field
  • Enter your password
  • Click on "log on"
  • You will be taken the IP Relay service page and you can begin making calls
Back to top

How to make an IP to Voice call

  • If you know the 10 digit number you wish to call enter the number in the "Number to dial" field
  • Enter instructions for the operator
  • Select the language you would like the call to be placed in (English or French)
  • Click on the "call" button
  • You will be connected to the next available IP Relay operator
Back to top

How to make an international IP to Voice call

  • Enter the international number in the "Number to dial" field
  • Enter instructions for the operator
  • Select the language you would like the call to be placed in (English or French)
  • Click on the "call" button
  • You will be connected to the next available IP Relay operator
Back to top

How to update Profile information

* IMPORTANT updating your profile information is your responsibility. Please keep all address information up to date in case of emergency.

  • Click on the Profile tab at the top of the IP Relay page
  • The Profile box will open on your screen
  • Make your changes in the appropriate fields
  • Click on "Save Changes"
  • Your profile has been updated
  • Close the window to return to the "Make a call" screen
Back to top

How to use the Address Book

  • Click on the Address Book tab at the top of the IP Relay page
  • The Address Book box will open on your screen
  • Select what you would like to do
    • Edit - will allow you to change the contact information
    • Delete - will allow you to remove the contact from your address book
    • Call - will automatically place the number in the "Number to dial" field
    • Add - will allow you to add contacts
  • Close the window to return to the "Make a call" screen
Back to top

How to change your Preferences

  • Click on the Preferences tab at the top of the IP Relay page
  • The Preference box will open on your screen
  • Make the changes you wish
  • Remember to save your changes
  • Changes to your preferences will be updated the next time you log on
  • Click on "Reset font" to start over
  • Close the window to return to the "Make a call" screen
Back to top

How to make a two-line Voice Carry Over (VCO) IP Relay Call

  • Enter your 10 digit wireline number in "Number to dial" field
    • This number must have three-way conference capability
  • Enter instructions for the operator
    • You can update your profile for VCO service or
    • Let the operator know you are a VCO caller
  • Select the language you would like the call to be placed in (English or French)
  • Click on the "call" button
  • You will be connected to the next available IP Relay operator
  • The Relay operator will call you back at the call-back phone number
  • Dial the number of the person you would like to conference
  • The IP Relay operator will type the hearing caller’s responses on your IP Relay screen
  • You will be able to use your voice directly to your party on the second line
Back to top

Why would I be declined from using IP Relay?

The common reasons why you may be declined from using IP Relay may be you are not in a Cogeco service area, you are not a Digital Phone subscriber, you are already an IP Relay subscriber, you are not the Cogeco Account Holder or Authorized User in your household.

Back to top

How can I retrieve a lost or forgotten password and/or access code?

Please call Technical Support 1-866-261-4447 to obtain your password and/or access code.

Back to top

@Cogecohelps is now available from 9 a.m. to 9 p.m. everyday to help you!

Join us on Twitter

Highest Customer Satisfaction Award For Cogeco call centres

Learn More
Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.