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IP Relay Service - Tips

How to register for IP Relay

  • Click on "Register for a new account"
  • Fill in required information in appropriate fields
  • Read IP Relay Terms of Service
  • If you agree to the Terms of Service check the "I accept the IP Relay Terms of Service" box
  • Click on "Register"
  • You will be notified by e-mail of your registration status within 24 to 48 hours
  • A successful registration e-mail will include your 9 digit IP Relay number and password information
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How to log onto IP Relay

  • Enter your access number (9 digit IP Relay number) into the Access Number field
  • Enter your password
  • Click on "log on"
  • You will be taken the IP Relay service page and you can begin making calls
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How to make an IP to Voice call

  • If you know the 10 digit number you wish to call enter the number in the "Number to dial" field
  • Enter instructions for the operator
  • Select the language you would like the call to be placed in (English or French)
  • Click on the "call" button
  • You will be connected to the next available IP Relay operator
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How to make an international IP to Voice call

  • Enter the international number in the "Number to dial" field
  • Enter instructions for the operator
  • Select the language you would like the call to be placed in (English or French)
  • Click on the "call" button
  • You will be connected to the next available IP Relay operator
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How to update Profile information

* IMPORTANT updating your profile information is your responsibility. Please keep all address information up to date in case of emergency.

  • Click on the Profile tab at the top of the IP Relay page
  • The Profile box will open on your screen
  • Make your changes in the appropriate fields
  • Click on "Save Changes"
  • Your profile has been updated
  • Close the window to return to the "Make a call" screen
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How to use the Address Book

  • Click on the Address Book tab at the top of the IP Relay page
  • The Address Book box will open on your screen
  • Select what you would like to do
    • Edit - will allow you to change the contact information
    • Delete - will allow you to remove the contact from your address book
    • Call - will automatically place the number in the "Number to dial" field
    • Add - will allow you to add contacts
  • Close the window to return to the "Make a call" screen
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How to change your Preferences

  • Click on the Preferences tab at the top of the IP Relay page
  • The Preference box will open on your screen
  • Make the changes you wish
  • Remember to save your changes
  • Changes to your preferences will be updated the next time you log on
  • Click on "Reset font" to start over
  • Close the window to return to the "Make a call" screen
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How to make a two-line Voice Carry Over (VCO) IP Relay Call

  • Enter your 10 digit wireline number in "Number to dial" field
    • This number must have three-way conference capability
  • Enter instructions for the operator
    • You can update your profile for VCO service or
    • Let the operator know you are a VCO caller
  • Select the language you would like the call to be placed in (English or French)
  • Click on the "call" button
  • You will be connected to the next available IP Relay operator
  • The Relay operator will call you back at the call-back phone number
  • Dial the number of the person you would like to conference
  • The IP Relay operator will type the hearing caller's responses on your IP Relay screen
  • You will be able to use your voice directly to your party on the second line
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Why would I be declined from using IP Relay?

The common reasons why you may be declined from using IP Relay may be you are not in a Cogeco service area, you are not a Digital Phone subscriber, you are already an IP Relay subscriber, you are not the Cogeco Account Holder or Authorized User in your household.

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How can I retrieve a lost or forgotten password and/or access code?

Please call Technical Support 1-866-261-4447 to obtain your password and/or access code.

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