Why aren’t the local wireless networks listed in my computer’s Wireless Connections window?

Ensure that you are looking for the correct SSID (network name)
The name of the network can be found in the documentation that was given to you by the technician when the installation took place.

The wireless communication switch may be turned off.
Your wireless communication switch may be turned off.  Check to see if there is a switch on the side or in the front of your computer or if there is a function key on your antenna.

You computer may be too far from your router or your wireless access point.
Bring your computer closer to the Cogeco Wireless Modem, if this is not possible you may want to consider purchasing a wireless repeater/ extender.

The Cogeco wireless modem is turned off or is not working correctly.
Verify that the wireless modem is plugged in, if his is the case and there are no lights that are lit on the modem, please call for technical support.

Appliances or equipment may be causing interference.
Certain home appliances or equipment may be causing interference in your wireless network.  For example, microwaves and wireless phones may be using the same frequencies. 

If this is the case, please read the following FAQ: How do I change the wireless channel?

The configuration of the Cogeco wireless modem may have been modified and your network may be configured to not display it’s name (SSID).
Try to manually connect to your wireless network.

Please note: You must be subscribed to the Cogeco Wireless Service.  If this is not the case it is normal that you do not see the wireless network on your computer.  Please contact a Customer Support representative to subscribe to this service.