Why can't I connect to a website?

If you cannot connect to a specific website, first check whether you can connect to other websites.

• Try, for example, Google.com, Wikipedia.org, or Facebook.com.

If these sites work but the site you want still doesn’t, it is most likely the website itself that has a problem. Cogeco is not responsible for this type of problem.

• Check that you have entered the correct address.
• Try the website a few minutes later, as sites are usually not down for long.

If you cannot connect to any website, the network may be down or your computer may have a connection or configuration problem. Contact Cogeco’s technical support and a technician will assist you.