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What do I do if I see my wireless network name (SSID), but I can’t connect to it?

To resolve this issue, we will have to do a factory reset of the device.

Please follow these steps if you have a Cisco wireless modem:

  1. On the back of the modem, there is a button located near the Coaxial Input (shown below in yellow)
  2. Press and hold this button for approximately 2 seconds. This will perform a factory reset of the Cisco wireless modem.
  3. After resetting the modem, use your computer to search for wireless networks. The default network name or Server Set Identifier (SSID) should begin with the letter C, followed by several numbers and letters.

If you wish to change the SSID and password, you can do so by logging in to the Administration page of the wireless modem. 

 

Please follow these steps if you have an Arris wireless modem:

  1. On the back of the modem, there is a hole located near the left side (shown below in yellow)
  2. Press and hold the button within for approximately 2 seconds using a pin or toothpick. This will perform a factory reset of your Arris wireless modem.
  3. After resetting the modem, use your computer to search for wireless networks. The default network name or Server Set Identifier (SSID) should begin with the letter C, followed by several numbers and letters.

If you wish to change the SSID and password, you can do so by logging in to the Administration page of the wireless modem.

 

 


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