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Top 10 asked questions

What do I do if I’ve forgotten the password for my wireless network?

When a technician installs your Cogeco wireless service, they provide you with a default network name or Server Set Identifier (SSID) and password. If you have changed this from the default, but can no longer remember the password, or if you have misplaced the default information, it can be reset thereby restoring it to its default settings.

Cisco DPC 3825

  1. On the back of the modem, there is a button located near the Coaxial Input (shown below in yellow).
  2. Press and hold this button for approximately 15 seconds. This will perform a factory reset of the Cisco wireless modem.
  3. After resetting the modem, use your computer to search for wireless networks. The default network name or Server Set Identifier (SSID) should begin with the letter C, followed by several numbers and letters.

If you wish to change the SSID and password, you can do so by logging in to the Administration page of the wireless modem.

 

Arris  TG862

  1. On the back of the modem, there is a hole located near the left side (shown below in yellow)
  2. Press and hold the button within for approximately 15 seconds using a pin or toothpick. This will perform a factory reset of the Arris wireless Modem.
  3. After resetting the modem, use your computer to search for wireless networks. The default network name or Server Set Identifier (SSID) should begin with the letter C, followed by several numbers and letters.

If you wish to change the SSID and password, you can do so by logging in to the Administration page of the wireless modem.

 


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