Skip menu
Top 10 asked questions

What do I do if the picture and sound don’t go together?

This is usually caused by a special feature on stereo TVs and VCRs known as Secondary Audio Programming (SAP), Multichannel Television Sound (MTS) or AUD, and will need to be corrected through the TV or VCR as it is not a function of the Cogeco receiver. A function button or setting can be found on the remote control or through your on-screen menu.

Refer to your TV or VCR manual for more information, should the following proposed action not work.

To explore one possible solution, please follow the steps below:

  • Step 1: Press the MENU/PROGRAM button on your original television remote OR look for a panel on your television set where these buttons would be located.
  • Step 2: Locate the SAP function on your television via the interactive guide Setting/Programming menu and verify the audio settings. Ensure the audio is set to STEREO or MONO.

Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centers

Learn More
Check availability
 

Please enter your address to:

  • Find out which services are available at your address
  • Take advantage of the best price and special offers
Check availability in your area
[[Back to top]]