Top 10 asked questions

Browse these FAQ categories

User guides

Consult our user guides for additional information

View user guides

Will I be charged for calls to Cogeco’s technical support?

Cogeco does not charge for service calls that are related to our equipment or services. This includes faulty digital receivers, issues with wiring we installed and signal problems.

The only time Cogeco charges for technical assistance is when the cause of the issue is not Cogeco-related, such as a faulty TV/VCR, self-installed splitters or computer software.

Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

Paperless Billing

So practical - and better for the environment too!

Get paperless billing!

Outages

Are you experiencing an outage? Get real-time notifications.

Learn More

Billing & Moving

Are you moving or do you have questions about your bill?

Learn More

New user? Create an Account

View internet and phone usage, track changes to your services, view and pay your bills online.

Create an account

Highest Customer Satisfaction Award For Cogeco call centers

Learn More
 
Check availability
 

Please enter your address to:

  • Find out which services are available at your address
  • Take advantage of the best price and special offers
Check availability in your area