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Top 10 asked questions

What to do when you see error codes on your decoder in the Video On Demand section?

Error CodeAction to be taken by customers
5218, 6302, 6303, 6305Please wait 15 minutes and try again, if this issue continues please call support at 1-855-281-0799.
2104Please wait 30 minutes and try again, if this issue continues please call support at 1-855-281-0799.
3104. 3602Check connections, power cycle your cable box, wait 30 minutes and try again, if this issue continues please call support at 1-855-281-0799.
5030, 5070Please wait 5 minutes and try again, if this issue continues please call support at 1-855-281-0799.
1003,5080,5800Check connections, power cycle your cable box, wait 15 minutes and try again, if this issue continues please call support at 1-855-281-0799.
5232, 5703Retry in a few minutes, if the problem persists, please contact us at 1-855-281-0799.
5704, 5707Purchase Denied. Please call customer service at 1-800-267-9000.
5714This title is currently being played on another cable box on your account. If the title is currently not playing on any cable boxes in your home, please go to channel 299, scroll down to my rentals, select the title, once you have selected the title you can highlight the X and delete the title out of my rentals. You now can reorder the rental and will not be double charged, you will still have the original 24 hour rental timeframe as before. If the problem continues, call 1-855-281-0799.

Please make sure your cable line that comes out of the wall is plugged directly into the digital decoder. If there is a VCR, splitter or any other third party equipment installed, this can cause a problem with two-way communication which can cause Video On Demand errors. If you need further help setting up your digital decoder, please consult our user guides.


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