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Top 10 asked questions

Do I have to be at my new residence when the technician comes?

You must be present for the technician’s visit.
• If you cannot be present to sign the service contract, please contact us with the name of the authorized adult who will sign on your behalf.
• You, or the designated authorized adult, must be available for the entire time slot that you have chosen.
• If you miss the technician, you must contact us and reschedule the appointment.
• Please make sure there is clear access to the cable outlets.

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