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Top 10 asked questions

Why is my on-screen menu or guide not working properly?

Ensure that all the cables connecting to the wall, to your Receiver and to your television are correctly and firmly plugged in.

If these measures fail to bring back the screen, you can try resetting your Receiver by logging into your My Account page. From there you can send a signal to your Receiver to reset it.

  • Go to My Account
  • Connect using your username and password
  • Select “My Devices” from the menu
  • Select the “Activate/Reactivate” button beside the Receiver that is experiencing the problem
  • Read through the list and check off each of the checkboxes, and then click “Confirm”

If after performing these steps your Receiver is still having problems displaying your menus or guide, contact our Customer Service team.


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