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What can I do when the Pay-Per-View (PPV) does not play or the image quality is poor?

If you have ordered a PPV title and are unable to view it (or it is poor quality), the first step to take is to ensure that all the cables connecting to the wall, to your Receiver and to your television are correctly and firmly plugged in. If you are still experiencing problems, unplug your Receiver and wait 15 seconds. Plug the power back in and wait approximately 60 seconds. Turn the Receiver back on and tune to the PPV channel.

Please note: Your guide may say “To Be Announced” on content for approximately 1 hour.

If you are still experiencing problems, you can try resetting your Receiver by logging into your My Account page. From there you can send a signal to your Receiver to reset it.

  • Go to My Account
  • Connect using your username and password
  • Select “My Devices” from the menu
  • Select the “Activate/Reactivate” button beside the Receiver that is experiencing the problem
  • Read through the list and check off each of the checkboxes, and then click “Confirm”

If after performing these steps you are still experiencing problems with your PPV, contact our Customer Service team.


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