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Top 10 asked questions

What can I do when my Cogeco equipment no longer responds to my remote?

When you press buttons on the remote, the selected mode button at the top of the remote (Cable, VCR, etc.) should flash red.

If it does not, the batteries may be dead and will need to be replaced.

If the buttons light up but the receiver is not responding:

  • First make sure that nothing is obstructing the path between your digital receiver and the remote.
  • You may also need to press the CABLE button at the top of the remote to direct the signal to the receiver and then try a few functions (Guide, Menu/Settings, etc.) to see if it is only certain buttons that do not work.

Failing this, you can try resetting your RECEIVER/DTA by logging into your My Account page. From there, you can send a signal to your RECEIVER/DTA to reset it.

  1. Log into My Account
  2. Select “My Devices” from the menu.
  3. Select the “Activate/Reactivate” button beside the RECEIVER/DTA that is experiencing the issue.

Read through and check off each of the checkboxes and then click Confirm.

If the receiver is still unresponsive or certain buttons do not work, you can call us our technical support for further assistance or to have a replacement remote sent if necessary.


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