Skip menu
Top 10 asked questions

What can I do when I get a “Not Authorized” message on my Cogeco Digital Receiver?

Sometimes your Receiver “forgets” which channels are authorized on it.

First, ensure that all the cables connecting to the wall, to your Receiver and to your television are correctly and firmly plugged in. If you encounter this message, you can try resetting your Receiver by logging into your My Account page. From there you can send a signal to your Receiver to reset it.

  • Go to My Account
  • Connect using your username and password
  • Select “My Devices” from the menu
  • Select the “Activate/Reactivate” button beside the Receiver that is experiencing the problem
  • Read through the list and check off each of the checkboxes, and then click “Confirm”

If after performing these steps your Receiver still displays “Not Authorized” on channels you should be receiving, contact our Customer Service team.


Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centers

Learn More
Check availability
 

Please enter your address to:

  • Find out which services are available at your address
  • Take advantage of the best price and special offers
Check availability in your area
[[Back to top]]