FAQ
Why is my Home Phone out?
Some customers may have lost connection briefly, or may not have service with their Internet and Home Phone. As a result of this, you may by hearing a busy signal or have no dial tone. Please attempt to reset your modem by unplugging the power from the modem and removing the battery or inserting a pin into the reset button on the back of the modem for 10 seconds.
After the reset, wait several minutes for all the lights come back on. You will also need to reset your router if you have one. If after performing these steps, you still do not have service, please contact Technical Support and a representative would be happy to assist 24 hours a day, 7 days a week.
We thank you for your patience with this matter.
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If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.