FAQ
How do I set up my email?
When setting up your email client or software, most settings can be left at their defaults.
You will need to, however, enter your email address as your username and change the mail server settings using lowercase letters:
- Cogeco's incoming (POP3) email server is pop.cogeco.ca
- Cogeco's outgoing (SMTP) email server is smtp.cogeco.ca
- The DNS should be set to auto-detect from the DHCP.
You'll find step-by-step set up instructions below for the more popular email software applications:
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Cogeco will never ask for passwords in unsolicited emails!
If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.