FAQ
Does Cogeco offer a security/antivirus program?
Yes, Cogeco Security Services are available as a free download for Turbo 14, Turbo 20, Ultime 30 and Ultime 50 customers and can be added for $2.00/month with Express 4 and Express 8. Cogeco has partnered with F-Secure, a leading provider of anti-virus and firewall software, which can be downloaded from the Cogeco website. This program also includes parental control, anti-spam, anti-spyware and much more. If you have Internet Express 4 or Express 8 and would like to add Cogeco Security Services, simply download the program and you will be asked to consent to the charge which will then be added to your account without the need to call in.
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Cogeco will never ask for passwords in unsolicited emails!
If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.