FAQ
Are there any safety precautions I should take while surfing?
When connected to the Internet, it is advisable to take the following precautions to further protect your equipment, software and files:
- Turn off file/printing sharing.
- If you have a home network, use a firewall for security.
- Make sure you have the latest virus definitions for your anti-virus software.
- Do not accept any files (either files downloaded from the Internet or email attachments) without virus scanning them first, even if they come from a trusted source. (Senders may not be aware of an embedded virus, or someone else could be using their address).
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Cogeco will never ask for passwords in unsolicited emails!
If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.
