Telephone
Business Telephone
- Are the Cogeco Home Phone and Business Phone customers impacted by the modification of the municipal tax for the 911 ?
- Are there other features or services that are not currently available?
- Can I access my voicemail remotely?
- Can I call toll-free numbers?
- Can I change the number of rings before it gets to my Voice Mail?
- Can I receive calls from overseas?
- Can I receive collect calls?
- Does Cogeco Digital Phone Business line support the traditional 911 service?
- How does Cogeco Digital Phone Service work?
- How many voice mail messages will your service allow ?
- Is *57 Call Trace available?
- Is *67 Call Display Blocking available?
- Is 711 Message Relay Services available?
- Is Cogeco Digital Phone Service compatible with fax machines and interac/debit systems?
- Is the 'bill-to-third-number cal' service available?
- What happens if I set my number of rings to '0'?
- Where can I call with my new Cogeco Digital Phone Service?
- Why can't I move my multifunction cable modem?
- Will my business be listed in the phone directory?
- Will my Cogeco Internet connection or Cogeco Digital Cable be affected by this service?
- Will my telephone service work if there is no power?
General
- Can I add a second line to my Home Phone service?
- Can I change the number of rings before voice mail picks up?
- Do I need to have Internet service to subscribe to Cogeco Home Phone?
- Does Cogeco Home Phone support the traditional 911 service?
- Does Cogeco offer video phone service?
- How can I change my phone listing and what are my options?
- How can I check my Home Phone usage?
- How does Cogeco Home Phone Service work?
- If I am on pre-authorized billing, will I receive a bill stating long distance charges?
- Is Cogeco Home Phone Service compatible with fax machines and Interac/debit systems?
- Is Cogeco Home Phone service compatible with home alarm systems?
- What features are available with my Cogeco Home Phone service?
- What if I have a Home Phone question that is not answered here?
- What is 10-digit local dialing?
- What is the Basic Home Phone package?
- What is the Select Home Phone package?
- What other services come with my Cogeco Home Phone service?
- What types of phone numbers can I transfer to Cogeco when I'm changing phone providers?
- Where will my Cogeco Home Phone number be listed?
- Why does my bill now say Freedom Home Phone instead of Digital Phone? Has my package changed?
- Will I have to pay a touch-tone fee with Cogeco Home Phone?
- Will my Cogeco Internet connection or Cogeco digital cable be affected by the Home Phone service?
- Will my home alarm system work in case of a power outage?
- Will my telephone service work if there is no power?
Long Distance
- Can I call toll-free numbers?
- Can I lock out the ability to call long distance?
- Can I receive calls from overseas?
- Does the local long distance for Home Phone include Mexico?
- How do I dial out for a long distance or international call?
- If I am using 3-Way Calling and both numbers are long distance, will I be charged for both calls?
- Where can I call with my new Cogeco Home Phone Service?
Voice Mail
Contact Us
Cogeco will never ask for passwords in unsolicited emails!
If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.
