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Making a Complaint - Step 1

Your views are important to us and we value feedback on our products and services. We will act on customer feed-back, whenever possible to help us improve our services or efficiency and focus on the needs of our customers.

Making a complaint

We strive on providing the best possible service but mistakes can take place.. When mistakes happen or you think our performance is not satisfactory we want to know so that we can improve and prevent it from occurring again.

What do we mean by a complaint?

A complaint is when you want to tell us that you are not satisfied with our product, service or interaction with us.

You should make a complaint when:

  • You think our service is not up to standard.
  • You have not been treated politely.
  • You think we have not followed the correct procedures.
  • A service you have asked for has not been provided and we have not given you a reasonable explanation.

How do I make a complaint?


Contact Customer Care

If you have a concern contact our Customer Services Team who can help. Most problems can be resolved quickly, and effectively.

To contact us visit our contact by phone support page on which you will find the opening hours and telephone numbers.

@Cogecohelps is now available from 9 a.m. to 9 p.m. everyday to help you!

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