Are you moving? It's easy with Cogeco!
Contact us by phone or online and we will take care of everything for you.
the "Moving or change of address" form online.
Business customers: 1-866-264-3262
Frequently Asked Questions about moving:
If you have defective equipment and it is being rented or purchased from Cogeco, you can contact our Technical Support team. If you purchased the equipment and it is under warranty, you can contact the company you purchased the equipment from to arrange a replacement.
Please contact us as early as possible to ensure you obtain an appointment with one of our technicians on your preferred date and to select a time slot during that day if possible.
There is a form you can fill out in My Account. Click on the "moving or change service address” link. Enter your new address with postal code and complete the form. One of our customer service representatives will call you to finalize the details and set an appointment for our technician to come to your new home.
You can reschedule. Call us to select a new date and time. (Subject to availability)
There may be a fee associated with a move or transfer. Please contact customer service for details.
You must be present for the technician’s visit.
• If you cannot be present to sign the service contract, please contact us with the name of the authorized adult who will sign on your behalf.
• You, or the designated authorized adult, must be available for the entire time slot that you have chosen.
• If you miss the technician, you must contact us and reschedule the appointment.
• Please make sure there is clear access to the cable outlets.
Bring all Cogeco equipment with you to your new home. It will be reconnected and tested by our technician during your installation appointment. If you have a phone modem that is locked in place please call our customer service department. We will send you a package and a key so you can unlock the device. You can return the key to Cogeco via Canada post.
Please call our customer service department, we will send you a package and a key so you can unlock the device. You can return the key to Cogeco via Canada post. You can then bring the modem as well as any other Cogeco equipment you have to your new home.
One of our customer service representatives will help you select or modify a cable package that takes full advantage of your new home's cable potential. Some TV packages include service for a specific number of TV outlets within the home. We can help you select a package that best meets your needs.
A technician must come to your home because some outlets may be inactive or poorly wired. The technician will ensure the outlets are activated and correctly wired at the time of the installation.
You can only keep your current number if it is recognized as being part of the city in which you are moving to. For example, we would be unable to transfer a Burlington number to Hamilton.
We will try to transfer your current Cogeco Home Phone number to your new home when possible. Our customer service representatives can also help move your home phone service and current number from another provider to your new home.
Please note that you should not cancel your phone service with your current provider until after contacting Cogeco. This would prevent us from transferring your current phone number.
You will only have access to your voicemail if you keep the same number.
You should not have to re-configure your email upon moving. If you do have any problems with your email you can consult our support section or call for technical support.
You will have access via our online Webmail service.
Channel availability may vary from region to region. When you call our customer service department we will confirm which channels are available in your area.