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Are you moving? It's easy with Cogeco!

Contact us by phone or online and we will take care of everything for you.

Go to My Account and complete
the "Moving or change of address" form online.
or
1 800 267 9000
Business customers: 1-866-264-3262

Frequently Asked Questions about moving:

Planning

  • What steps do I have to take when I move ?

    Please call our Customer Service team and we will arrange everything for you.

    Following our conversation with you, a technician will go to your new address to test the signal quality and install the additional equipment or outlets you will need to get the most from your Cogeco services.

    You will have to make sure that you are there to meet the technician and sign the service contract.

    Please note:

    • If you can not be present to sign the service contract, please contact us with the name of the authorized adult who will sign on your behalf.
    • You must be available for the complete timeslot that you have chosen.
    • If you miss the technician, you must call back and reschedule the appointment.
    • Making sure there is clear access to cable outlets is appreciated
  • How many days before my move should I contact Cogeco?

    Please contact us as early as possible to ensure you obtain an appointment with one of our technicians on your preferred date and to select a time slot during that day if possible.

  • Can I advise you of my upcoming move online?

    You can advise us of your upcoming move online in filling out the form “Notify Cogeco of a move“ in My Account.

    Enter your new address with postal code and complete the form. One of our customer service representatives will call you to finalize the details and set an appointment for our technician to come to your new home

    If Cogeco services are not available at your new address, the form will be considered as a demand to disconnect your services.

  • Am I charged a fee when I move?

    There may be a fee associated with a move or transfer. Please contact customer service for details.

  • The outlets are already installed in my new home. Can I do the connection myself?

    A technician must come to your home because some outlets may be inactive or poorly wired. The technician will ensure the outlets are activated and correctly wired at the time of the installation.

  • When moving, can I keep my current home phone number?

    You can only keep your current number if it is recognized as being part of the city in which you are moving to. For example, we would be unable to transfer a Burlington number to Hamilton.
    We will try to transfer your current Cogeco Home Phone number to your new home when possible. Our customer service representatives can also help move your home phone service and current number from another provider to your new home. 

    Please note that you should not cancel your phone service with your current provider until after contacting Cogeco. This would prevent us from transferring your current phone number.

Appointment

Installation

Your Services during your move

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To verify which of our services are available in your area, please enter your house's civic number and postal code.