Moving
A Truly Moving Offer
From April 15th to August 15th, Cogeco would like to make moving a little easier by reconnecting your existing services for free!
- Verify that Cogeco services are available in your area.
- Advise us of your move online by accessing the "My Account" section. Choose the first function called "Moving or Change of Address" and follow the steps.
- Find the best service for you: Television, Internet, Phone.
This offer has a value of up to $89.99! *
Contact us now to take advantage of this promotion. Call 1-855-542-2805.
If you are a customer of Cogeco Business Solutions, contact us by calling 1-866-780-5784.
Moving FAQ
How long before my move do I need to notify you?
- Since our installation team’s schedule fills quickly during the moving season, we ask that you contact us as soon as possible so that we can set an appointment for the date of your choosing.
How much does moving my current Internet, telephone or TV services cost?
- During this promotion, we will reconnect your services for free while still offering our outstanding and dedicated customer service. The regular price of a reconnection, depending on the combination of your service, can cost as much as $89.99.
I use several outlets at my current address. Will I have to pay to activate new outlets at my new address?
- Your free reconnection service includes the activation of four outlets (one for modem and telephone, as well as three others for televisions). Additional outlets can be installed at a cost of $29.99 per outlet.
I have already made an appointment with a Cogeco technician for my installation. Is it possible to reschedule?
- Absolutely. Simply contact us to reschedule.
*Total installation savings for Cogeco Internet, telephone and TV services when Cogeco services are combined and installed at the same time.
Contact Us
Cogeco will never ask for passwords in unsolicited emails!
If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.
