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Business Customer Service & Technical Support

Frequently Asked Questions

Top 10 Business Internet Frequently Asked Questions

  • How can I set up my email on my computer, smart phone or other devices?
  • How do I set up my email if I use a specific email program?
  • How can I access my email with the webmail service?
  • How can I create or modify email addresses in My Account?
  • How do I configure my router?
  • How can I configure my domain name (hosted elsewhere than Cogeco) for email?
  • How can I install Cogeco Security Services?
  • How can I verify my connection speed?
  • What are the advantages of using My Account?
  • How can I change my My Account password?


Log in or register for My Account

  • Check your account balance
  • Pay your bill
  • Update your billing address
  • Register for Cogeco's Paperless Billing
  • Change your method of payment
Login to My Account Register to My Account

Product & Services

Visit the Phone Systems support page for questions regarding Hosted PBX service:

Hosted PBX coax FAQ

Visit the residential support section to view the FAQs regarding product and services

Internet FAQ Phone FAQ TV FAQ User Guides

Contact us by Phone

Customer Service


Monday to Friday, from 8:30 a.m. to 5:30 p.m.

Technical Support

1-855 494 5853

7 days a week, from 7:30 a.m. to 11 p.m.

Fibre or Hosting services

Need help regarding Fibre or Hosting services? Call 1-877-693-3597

Contact us by Email

If you want to contact us by e-mail for your billing, sales, or technical support questions, select and fill out the appropriate contact form. A business specialist will contact you within 2 business days.

To Order


Monday to Friday, from 8:30 a.m. to 5:30 p.m.

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