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Why Cyber Security awareness?

Cyber Security is a global issue

With the advent of social networking and e-commerce, more personal data is being communicated and shared over the Internet which increases the risk of fraud. This is why Canada is working with its international allies such as Australia, the United States and the United Kingdom, to fight cybercrime.

Cyber Security is a shared responsibility and everyone must do their part.

What can you do to protect yourself and your computer against online threats?

  • Change your passwords regularly
  • Use a different password for each of your important accounts
  • Keep backup copies of your documents
  • Protect your wireless network by using a password
  • Install the Complete Cogeco Security Suite Services

What does Cogeco do to improve Cyber Security?

At Cogeco, customers online security is a priority, this is why we offer our Internet customers a complete suite of Security services.

Cogeco suite of security services includes:

  • Parental control feature
  • Protection against identity theft
  • Fraud protection
  • Firewall management
  • Automatic updates in real time
  • Blocking of unsafe websites
  • Blocks spam and phishing emails
  • Mac Protection available
  • Protection available on up to 4 computers
  • Complete technical and customer support available to you 7 days a week.
  • And many more…

Surf with Peace of Mind on Windows and Mac!


Download your Cogeco Security Services now. Three simple steps and the application installs automatically. It’s easy and fast!

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Free online virus scanner

Find out if your computer is infected in two simple steps!
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For more information on Cyber Security and types of online threats, visit

Internet Security FAQ

General Questions Internet Security

  • What do I do if I am a hacking victim?

    If you are a victim of hacking (an unknown person has accessed your computer over the Internet), follow these steps to correct the problem:

    • Get a firewall such as the one offered by Cogeco’s Security Services.
    • Once the firewall is installed, if someone attempts to access your computer without permission, you will be able to create a report about the computer attack. Send the report to
    • Cogeco will determine if the user is a client and will take corrective measures.


  • Can other people access my files or read my emails?

    The cable modems provided by Cogeco are specifically configured for maximum security. Your privacy is protected.

    However, no protection is perfect. As malware is becoming increasingly more sophisticated, we recommend that you install Cogeco’s Security Services.


  • What safety precautions should I take when surfing the Internet?

    It is recommended that you take the following precautions to protect your system when you are connected to the Internet:

    • Deactivate file-sharing and printer-sharing.
    • Use firewall software.
    • Make sure that you have anti-virus software and that it is up to date.
    • Never open files before scanning them with an anti-virus program, even if they are from someone you know.
  • How do I choose a secure password?

    There are many great ways to create and keep your passwords secure:

    1.         Change your password regularly

    Some people never change their passwords. While it may not be practical to change your password every month, making a habit of changing your login passwords two or three times per year would help keep your accounts and personal information secure.

    2.         Use a secret system to create unique but easily remembered passwords

    All your passwords can start with a magic word and number (for example, your cat’s name and your nephew’s age: Mittens8). Then, add something to represent the specific service (for example, the first four letters of the service: Mittens8MyAc for My Account). As you can see, using a secret system can increase your security without making passwords impossible to remember.

    Making a habit of changing your secret system and passwords every four or six months will give you a new kind of peace of mind, in a time when passwords are as powerful as signatures.

    3.         Change your password when you think your account might have been compromised

    If you think your account might have been compromised, change your password and communicate with the concerned company to share your suspicion. Losing control of your online services is no different from losing your credit card. It is essential to act quickly!

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Need Help or Support?
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Cogeco will never ask for passwords in unsolicited emails!

If you receive an email asking you for personal or account information, it’s not from Cogeco.

Learn more about phishing

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