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Troubleshooting FAQ

This section is specific to the regular TV equipment

Change to TiVo Service equipment Not sure of the equipment you have

Why do some of my channels say 'Subscription Service'?

The Subscription Service message means that your digital receiver is not programmed to receive that channel.

Sometimes your receiver “forgets” which channels are authorized on it.

Ensure that all of your connections from the cable coming from the wall all the way to your Television are correct and firmly attached.

If you are still experiencing problems, unplug your Receiver and wait 15 seconds. Plug the power back in and wait approximately 60 seconds. Turn the Receiver back on.

 If you wish to subscribe to this channel or if you should already be receiving it, please contact us for assistance.

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Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

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TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

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Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

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