Skip menu

Digital TV FAQ

Why are there black bars around my television picture?

Standard TV:

If you watch a high definition (HD) program (16:9 ratio) on a standard TV (4:3 ratio), it will place black bars at the top and bottom of the screen where there is no picture. Sometimes an HD channel will show a standard program (with black bars on the sides), so if you are watching on a standard TV, you will see black bars all the way around. If this happens, switch to standard broadcast for that network.

 

HD TV:

If you watch a standard definition channel on your HD TV, it will place black bars at the sides of the screen where there is no picture. Sometimes a standard channel may show a widescreen program (with black bars at the top and bottom), so if you are watching on your HD TV, you will have black bars all around your screen. Some HD TVs have a zoom function for these programs, so they can be set to fill the screen without distortion.


Was this information helpful?

Yes Somewhat No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centres

Learn More
Select the type of TV service you have

Digital TV

If you don’t know which type of service you have at home, chances are that you’re one of our regular TV service subscribers.

This is Cogeco's regular TV service.

I have this Equipment

Cogeco TiVo® Service

Cogeco TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and the TiVo DVR and Mini.

I have this Equipment

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.