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Troubleshooting FAQ

How do I turn my services back on?

To turn your services back on the account holder or an authorized user on the account is required to contact us.


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Select the type of TV service you have

Digital TV

If you don’t know which type service you have at home, chances are that you’re one of our regular TV service subscribers.

This can be seen as our most accessible type of TV service.

Yes, I have this service!

TiVo® Service

TiVo Service is the newest generation of entertainment service that includes a simple, intuitive user interface and new equipment.

Yes, I have this service!

Still not sure what type of service you have?
Please contact Customer support at 1-800-933-6378.

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Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.