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My Usage FAQ

Where can I see my internet usage?

If your Internet package is not unlimited and you want to view your Internet usage for the current and past three months, log in to My Account and consult the Internet usage section.

Cogeco’s tracking tool is based on a very reliable monitoring system. You can view:

  • A history of your current usage, available daily.
  • The last three months of usage, so you can spot any changes.
  • The usage notifications you’ve received.

Create a My Account profile

Usage Notification Service

To help you manage your Internet usage, Cogeco sends automatic emails to all your Cogeco Webmail addresses when you reach 85% and 100% of your monthly limit.

Retrieve your Cogeco Webmail username and password

 

Your monthly Internet usage cap and additional costs for exceeding it

Some of our High Speed Internet packages have a monthly transfer capacity limit (byte cap). If this is your case, you can check your Internet usage by accessing your My Account profile and by clicking the Internet tab, where your Internet usage is displayed along with all the details about your package and your usage for the current and past months.

Additional fees are charged to subscribers who exceed the byte limit in their High Speed Internet package. If you exceed your limit, a new line will be added to your bill detailing the exact number of gigabytes that were over your limit and the cost of that usage.

To learn more about the cost of exceeding the Internet byte cap or to choose the best Internet package for your needs, consult the chart comparing our Internet packages.

What does Internet usage mean?

Internet usage refers to the amount of data your computer sends and receives over the Internet. Data is measured in megabytes (MB) or gigabytes (GB).

Learn more about the reasons for exceeding the Internet usage cap, how to reduce your usage and how to choose the best package for your needs.

 


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