Skip menu
Potential work stoppage at Canada Post. We would like to remind you that your invoice must still be paid by the due date indicated on your bill. To access your bill, sign up to ebill.

Connection Problems FAQ

How do I change my Wireless Network Name (SSID) and Password?

SSID is the default term used to refer to the network name. To change the SSID and password, use an Ethernet cable to connect your computer to the wireless modem, navigate to the Wireless Settings section, and change the SSID.

To learn how to change your password, please read the following FAQ: How do I change my wireless network password?

If you have a Cisco modem, you should see this log-in page.
Image tutorial

If you have an Arris Wireless modem, you should see the following login page:
Image tutorial

Consult the user guide for your modem for more information on changing your network name.


Was this information helpful?

Select: Yes, Somewhat, No

Tell us how we can improve this information:

Highest Customer Satisfaction Award For Cogeco call centres

Learn More
Back to top
Check availability in your area

To verify which of our services are available in your area, please enter your house's civic number and postal code.